Customer Success Manager

7 days ago


India Total AI Systems Inc. Full time

We're Hiring: Customer Success Manager (SaaS)

Role: Customer Success Manager

Location: Remote

Pay: Competitive + Bonuses & Other Incentives

Do you love helping customers succeed? Are you passionate about SaaS, retention, and growth? We're looking for a Customer Success Manager to guide our clients, maximize product adoption, and ensure long-term success

What You'll Do

Onboard new customers & ensure smooth adoption

Proactively engage with customers to drive retention & satisfaction

Provide training, support, and best practices

Identify upsell & expansion opportunities

Work cross-functionally with sales, support & product teams

What You Bring

Experience in Customer Success or Account Management (preferably in SaaS)

Strong communication & problem-solving skills

Familiarity with CRM & customer engagement tools (HubSpot, Zendesk, etc.)

Ability to analyze customer data & drive engagement

A proactive, customer-first mindset

Why Join Us?

Fast-growing SaaS company with a dynamic team

Remote-friendly & collaborative culture

Competitive salary + performance-based incentives

  • Make a real impact on our customers & company growth


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