Junior Customer Success Manager

2 days ago


India CloudEagle Full time

CloudEagle helps finance, operations & IT teams save on software spend and helps streamline the renewal and buying process. We have helped several companies like Iceye, Wefunder, Armory save 10-30% on their software spend and hundreds of hours renewing and buying apps. (Website)

Shift timing- 6:30 PM to 3:30 AM IST

It's Permanent Work from Home

We are seeking an experienced and dynamic Junior Customer Success Manager to join our team. As a Junior Customer Success Manager, you will play a critical role in driving customer success and satisfaction, maximizing customer lifetime value, and fostering long-term relationships with our clients. You will collaborate closely with cross-functional teams to ensure customer success at all stages of the customer journey. The ideal candidate is passionate about delivering exceptional customer experiences, possesses strong leadership skills, and has a proven track record in driving customer success in a B2B environment.

Responsibilities:

  • Ensure value delivery to customers on a weekly or biweekly basis.
  • Raise support tickets, follow up with engineers, and keep customers updated.
  • Follow up with customers to ensure they complete their assigned tasks.
  • Assign and track tasks for ongoing projects.
  • Assist with direct software integrations.
  • Send notification reminders as needed.
  • Ensure timely renewals of customer contracts.
  • Support and contribute to customer success initiatives.

Qualifications:

  • Bachelor's degree in Technology.
  • Proven experience as a Customer Success Manager or similar customer-facing role in a B2B environment.
  • Excellent interpersonal and communication skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Strong analytical and problem-solving skills, with the ability to interpret customer data and derive actionable insights.
  • Goal-oriented mindset, with a track record of meeting or exceeding customer success targets.
  • Technical aptitude and the ability to quickly learn and understand complex products or services.
  • Experience in the SaaS industry or working with technology solutions is a plus.
  • Passion for delivering exceptional customer experiences and driving customer success.


  • India Total AI Systems Inc. Full time

    We're Hiring: Customer Success Manager (SaaS) Role: Customer Success Manager Location: Remote Pay: Competitive + Bonuses & Other IncentivesDo you love helping customers succeed? Are you passionate about SaaS, retention, and growth? We're looking for a Customer Success Manager to guide our clients, maximize product adoption, and ensure long-term...


  • india Konnecta Full time

    Company Description Konnecta is a dynamic and innovative technology company focused on democratizing advanced analytics. We develop intuitive software solutions that leverage data and AI. Our goal is to provide cutting-edge products that are affordable, easy to use, and deliver tangible business value for mid-market businesses. Join our fast-growing team...


  • india Mitsogo Full time

    About Mitsogo | Hexnode Mitsogo is a global organization that values the contributions of each employee. Our commitment to fostering a sense of belonging and attracting top talent is key to our success. As technology and society evolve, we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills. Hexnode,...


  • India Falkondata Full time

    Job Title: Client Success Manager Location: RemoteDepartment: Customer SuccessReports To: Head (Manager) of Customer Success  About Falkondata:Falkondata specializes in cloud solutions that connect siloed healthcare systems, streamline workflows, and enhance patient care by accelerating healthcare transformation. We are experts at integrating a wide range...


  • India RecruitSAAS Full time

    Role Name : Customer Success ManagerWork Type : RemoteExperience : 2 to 3 YrsRole Overview:We're looking for a Customer Success Manager (CSM) to onboard, train, and support customers, ensuring they maximize value. You'll be the main point of contact from kickoff to go-live, helping customers configure workflows, troubleshoot issues, and adopt best...


  • India Coding Junior Full time

    About the work from home job internshipAre you passionate about social media marketing and looking to gain hands-on experience in the field We are looking for a Social Media Marketing intern to join our dynamic team at Coding Junior Company As a part of our team you will have the opportunity to work on various digital marketing campaigns enhance your...


  • India Flexi Roundtables : Top 1% Leaders Full time

    Company DescriptionFlexi Roundtables: Top 1% Leaders is focused on building communities for business: Online and Oflline.We have 75% GCC Clients so, we believe in Think Global and Act Local.Role DescriptionThis is a full-time remote role for a Customer Success Manager at Flexi Roundtables : Top 1% Leaders. The Customer Success Manager will be responsible for...


  • india Acquire One Full time

    We’re Hiring: Virtual Customer Success Manager (Remote - India) | Acquire OneJoin Our Team at Acquire One!Are you a seasoned customer success professional with a passion for digital marketing? Do you thrive in a remote work environment where you can build strong client relationships and drive business growth? If so, we want to hear from you!Who We...


  • india, india, in Statisfy Full time

    Founding Customer Success ManagerWe are in search of a seasoned Customer Success Manager to manage the implementation, adoption, education, retention, and overall post-sales experience for the assigned portfolio of customers. The ideal candidate is a builder at core - brings a strong combination of functional and technical skills, an intellectual curiosity...


  • Bengaluru, India Informatica Full time

    Job Description Build Your Career at Informatica We're looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous minds who value solving some of the world's most challenging problems. Here, employees are encouraged to push their boldest ideas forward, united by a passion to create a world where data...


  • india BayOne Solutions Full time

    The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with. This candidate will be responsible for providing an excellent customer service experience and helping customers achieve their desired goals.ResponsibilitiesOwn overall relationship with assigned clientsEnsure retention and...

  • Customer Success

    1 week ago


    India iFocal Solutions Pvt Ltd Full time

    Job Title: Customer Success & Delivery Management Associate – EdTech Company Location:  (Chennai, Bangalore and Pune) Our client  is a trail blazer organization in EdTech space. They empower large IT services organizations with innovative learning experience platforms and end to end learning solutions for building strategic tech skills and capabilities...


  • India Microsoft Full time

    Job DescriptionWe are looking for a highly motivated and passionate Customer Success Account Manager to drive program management for strategic customers that have a significant number of key cross-cloud workload engagements running concurrently. As the CSAM you will drive consumption planning & execution, as well as the acceleration of cloud adoption from...


  • India Frido Full time

    Company Description Frido is a company based in Pune that focuses on building innovative products to enhance everyday activities such as walking, sitting, and sleeping. Our award-winning products, including wheelchairs, shoe inserts, and seat cushions, have earned both Amazon's Choice and Bestseller tags in the Indian market. Our mission is to enable people...


  • india Convin Full time

    Brief About CompanyFounded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders.AtConvin,we leverage AI/ML to achieve these larger business goals...


  • india BiteSpeed Full time

    About BiteSpeedHey there! We are aSequoia backed SaaS startupon a mission to helpe-commercebrands embraceconversational commerceas the future of selling online.Currently,2000+ Shopify brandsacross50+ countriesuse BiteSpeed todrive 20%+ revenuedoing everything from Whatsapp marketing to chatbots & handling support across channels.Read more about our mission...


  • Gurugram, Gurugram, India PeopleStrong Full time

    Job Description Customer Success Manager Location: Gurgaon Key Responsibilities - Act as a trusted advisor to clients, building strong relationships and understanding their business goals. - Identify upselling and cross-selling opportunities, collaborating with sales to meet client needs. - Address client queries, concerns, and escalations promptly,...


  • India Data Intensity Full time

    The Customer Success Associate is a vital member of the customer success team, responsible for ensuring the success and satisfaction of our valued customers. This role is focused on building strong relationships with clients, addressing their needs, and driving customer retention and growth. **In combination with**: - Ability to act as a consultant,...


  • India Wati Full time

    Job DescriptionWati is a rapidly growing CPaaS (Communication Platform as a Service) that offers innovative business messaging solutions for both SMBs and large enterprises. Our mission is to simplify business communication, starting with WhatsApp.Backed by global investors Sequoia, DST Global, and Tiger Global, we proudly stand as Shopify&aposs first...


  • Bengaluru, India Workato Full time

    Job Description About Workato Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving...