Junior Customer Success Manager
2 days ago
CloudEagle helps finance, operations & IT teams save on software spend and helps streamline the renewal and buying process. We have helped several companies like Iceye, Wefunder, Armory save 10-30% on their software spend and hundreds of hours renewing and buying apps. (Website)
Shift timing- 6:30 PM to 3:30 AM IST
It's Permanent Work from Home
We are seeking an experienced and dynamic Junior Customer Success Manager to join our team. As a Junior Customer Success Manager, you will play a critical role in driving customer success and satisfaction, maximizing customer lifetime value, and fostering long-term relationships with our clients. You will collaborate closely with cross-functional teams to ensure customer success at all stages of the customer journey. The ideal candidate is passionate about delivering exceptional customer experiences, possesses strong leadership skills, and has a proven track record in driving customer success in a B2B environment.
Responsibilities:
- Ensure value delivery to customers on a weekly or biweekly basis.
- Raise support tickets, follow up with engineers, and keep customers updated.
- Follow up with customers to ensure they complete their assigned tasks.
- Assign and track tasks for ongoing projects.
- Assist with direct software integrations.
- Send notification reminders as needed.
- Ensure timely renewals of customer contracts.
- Support and contribute to customer success initiatives.
Qualifications:
- Bachelor's degree in Technology.
- Proven experience as a Customer Success Manager or similar customer-facing role in a B2B environment.
- Excellent interpersonal and communication skills, with the ability to build strong relationships with customers and internal stakeholders.
- Strong analytical and problem-solving skills, with the ability to interpret customer data and derive actionable insights.
- Goal-oriented mindset, with a track record of meeting or exceeding customer success targets.
- Technical aptitude and the ability to quickly learn and understand complex products or services.
- Experience in the SaaS industry or working with technology solutions is a plus.
- Passion for delivering exceptional customer experiences and driving customer success.
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