Sales Assistant

Our Story: We’re essentially building “Sephora for jewelry”. Tanzire is India’s first global marketplace for demi-fine jewelry, curating pieces from over 30 women-owned brands across 25+ countries. We’re reshaping how modern, premium jewelry is discovered and experienced. As we gear up for our next phase of growth—including offline expansion and a stronger omnichannel presence—we’re looking for a Store Manager to join our our team into its most exciting chapter yet. We’re looking for a dynamic, style-savvy Sales Associate to assist in our retail expansion. This is a high-visibility retail space, and we want someone who blends operational excellence with great customer experience and a deep love for jewelry and fashion. You will play a crucial role in shaping a positive shopping experience for customers, motivating and leading the team, and driving the store’s success. Role Purpose: At Tanzire, our sales associates are like stylists, you are the first point of contact for our customers and first impressions are everything. You will create a warm and inviting experience for our customers that feels just like shopping with your best friend. As a stylist, you are up-to-date on current fashion trends and have the ability to educate our customers on our products and also inspire them to try new things. You are a role model of Tanzire’s brand vision and values both with your team and with every customer you meet.What You’ll Do?Deliver best-in-class customer service through curating personalized styling experiences and providing thorough product knowledge Drive the business through delivering sales and meeting performance metrics including sales per hour, conversion percentage and revenue to targetEducate our customer on Tanzire’s brand story and stay informed and knowledgeable on all of our products, latest launches, specialized services, care instructionsWork on a team of motivated and collaborative people who are unified by our corporate missionChampion Tanzire’s core values each day - Find a Way, Raise the Bar, Customer Obsessed, Empowered Owners, Just Do It, Humility, Curiosity and Drive ResultsAssist in efficiently transacting customers with accuracy and diligence Support in executing all OMNI business services including purchases, returns, exchanges, phone sales, online to offline purchases and vice versaSupport in maintaining store appearance and inventory through day-to-day upkeep of visual displays and participation in monthly inventory countsParticipate in the continuous improvement to drive the business forward through identifying any areas of opportunity within our store operations and bringing forward potential solutionsWhat You’ll BringAn ability to connect with all of our customers in a authentic and warm way that makes them feel comfortable and keeps them coming backStrong verbal communication skills and active listening to effectively deliver on our customer needs and work as a teamAn ability to learn and retain relevant product knowledge to suggest and style for our customersIs able to think critically and solution in the moment to deliver on customer and business needs effectivelyAn ability to meet and exceed key performance indicators including SPH, Conversion, AOVAbility to pay attention to customer feedback, trends and shares insights with managementGreat attention to detail, and a highly organized working style and strong sense of initiative,Ability to work on the sales floor for extended periods of time.History of successfully participating in and contributing to a positive team working environment