Guest Relations Executive

2 weeks ago

Mumbai, Maharashtra, India ALIV - Regenerative Wellness Full time

Job Title: Client Experience Executive

Location: Pune/Mumbai

Reports To: Medical Counselor/Coordinator

Position Type: Full-Time

About ALIV Regenerative Wellness:

ALIV Regenerative Wellness is a pioneering healthcare brand specializing in cutting-edge regenerative therapies, IV drip treatments, and personalized wellness solutions. We are committed to providing exceptional, evidence-based, patient-centered care.

Role Summary:

The Client Experience Executive serves as the face of ALIV, creating a welcoming and professional environment for all visitors and clients. Leveraging exceptional hospitality and customer service skills, this role ensures a seamless client experience from arrival to departure.

Key Responsibilities:

  • Warmly greet clients and visitors, ensuring an immediate, friendly, and professional reception.
  • Coordinate client appointments, confirmations, reminders, and manage the overall scheduling calendar efficiently.
  • Handle incoming calls, emails, and inquiries professionally and courteously, providing accurate information or redirecting queries appropriately.
  • Provide exceptional client service by proactively addressing client needs, questions, or concerns to maintain a high-quality patient experience.
  • Assist in maintaining accurate client records, documentation, and ensure confidentiality of client information.
  • Coordinate effectively with internal departments to ensure smooth client management and flow within the clinic.
  • Maintain a tidy, welcoming, and professional reception area.
  • Support in billing, invoicing, and financial transactions accurately and efficiently.
  • Proactively solicit client feedback and suggestions for continuous improvement in client experience.
  • Handle complaints gracefully, escalating complex issues promptly and appropriately.

Qualifications & Experience:

  • 2+ years of relevant experience in hospitality, aviation, customer service, or front office roles preferred.
  • Previous experience as an air hostess or similar role in customer-focused industries highly desirable.
  • Excellent communication, interpersonal, and organizational skills.
  • Proficiency in English and local languages (written and verbal).
  • Familiarity with scheduling tools, CRM systems, or client management software preferred.
  • Professional demeanor, enthusiastic attitude, and customer-centric mindset.

Personal Attributes:

  • Warm, welcoming personality with a positive attitude.
  • High emotional intelligence, empathy, and ability to build rapport quickly.
  • Strong problem-solving skills with an ability to handle stressful situations calmly.
  • Detail-oriented, proactive, and self-motivated.

Why Join ALIV:

  • Opportunity to join an innovative and fast-growing wellness brand.
  • Work in a positive, supportive, and growth-oriented environment.
  • Competitive salary and opportunities for professional development.

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