Business Operation manager

4 weeks ago

Bengaluru, Karnataka, India Zensar Technologies Full time

Role Business Operations Manager

Experience : Around 8 to 10yrs experience.

Notice- Immediate to 15 Days

Priority 1 – hands on experience on PowerApps/PowerAutomate,

Priority 2 - Stakeholder & Communication Management.

Responsibilities:


• Budget and HC management, Operational governance and cadence (e.g. Methods and Ops review), KPI deep dives and analysis, ad-hoc reporting, action follow ups and coordination of operations related activities with the Delivery managers.


• Manages, leads and monitors business analytics to achieve overall delivery, business and company objectives.


• Delivers business insights and recommendations leveraging analytics, predictive modelling, observations & business knowledge.


• Enables operational improvement through the strategic management and analysis of business drivers and practices.


• Leads and drives change through collaboration on the strategic development and management of performance measurements as well as supporting the leadership in the organization with relevant coordination of ops related activities.


• Works with peers in same team of Operations in regional and globally to ensure best practices and operational improvement opportunities are applied to different Delivery groups outside his/her own.


• Drives consistency and common methods where applicable.


• Help the team with their experience and knowledge to grow in areas where he/she is mastering with knowledge sharing, mentorship and leading by example.


• Represents the team in wider context such as in Global Operations meetings

Who You'll Work with:

Partnering with Operations team members and collaborating with cross-functional

teams to drive delivery and business improvement, evolve insights and analytics,

identify trends, issues, challenges, and recommended actions.

Minimum Requirements:


• Demonstrated ability (10+ years) in a large multi-national company with exposure to various aspects of the delivery, business and/or operations.


• Strong mastery of Excel, Power point, Tableau (basic data analysis, dashboard building), Power Apps (application creation and maintenance), Power BI and other existing dashboards and tools related to delivery operations are a plus.


• Ability to work in matrix organizations, prioritize what is important to the business and influence decision makers to achieve desired results.


• Excellent written/verbal communication – proficient in English (and other languages as applicable to business theatre supported).


• Very strong analytical skills to identify trends & patterns in datasets and interpret, synthesize, and communicate insights and recommendations to the leadership team.


• Must have experience in participating as a key member in a cross-functional team and/or projects or programs of high complexity.


• Experience and understanding of CX/Services organizations, processes, and policies are a strong plus. Including knowledge of back office systems to support the business.

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