Senior Customer Relationship Management
3 hours ago
We’re hiring 🚀 Position: Senior Customer Relationship Management📍 Location: Turbhe, Navi Mumbai – On-site💼 Experience: 5 to 6 Years About Nap Chief 🧸Nap Chief is a fast-growing D2C kids wear brand creating fun, comfortable, and stylish clothing for little ones. We believe in making every child’s day brighter with high-quality, playful designs that parents love. Our team is small, energetic, and passionate about building a brand that makes a real difference.What You’ll Do:Lead and mentor the customer success and support team to deliver a world-class post-purchase experience.Build and implement structured systems for query management, resolution time, and escalation tracking.Own customer satisfaction and loyalty metrics (NPS, CSAT, repeat rate).Identify at-risk customers and build retention and win-back strategies.Work cross-functionally with Growth, Ops, and Brand teams to improve customer journey touchpoints.Train and empower team members with templates, tone of voice guidelines, and empathy-based communication.Analyse complaint trends, returns, and feedback loops to reduce friction.Maintain proactive communication with high-value or repeat customers.Develop insights from customer conversations to guide product and marketing decisions.Present monthly dashboards to leadership with learnings, patterns, and action plans.Build an ownership culture — where each executive is accountable for experience and resolution quality.Conduct weekly team reviews to ensure alignment, coaching, and continuous improvement.What We’re Looking For:Customer success strategy & team managementEmpathy, patience, and diplomacyNPS and retention analyticsCRM tools (e.g., Gorgias, Freshdesk, or similar)Strong communication and storytelling with customersProblem-solving and crisis managementSOP creation and workflow optimizationCollaboration with brand & growth teamsData-driven decision makingLeadership through coaching and empowerment📩 Apply Now: Send your CV to sharvari@napchief.com or apply directly.#Hiring #CRMManager #CustomerSuccess #D2C #NapChief #CustomerExperience #MumbaiJobs #TeamLead #Retention #CustomerSupport
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Senior Customer Relationship Management
2 days ago
Navi Mumbai, India Nap Chief Full timeWe’re hiring! 🚀 Position: Senior Customer Relationship Management📍 Location: Turbhe, Navi Mumbai – On-site💼 Experience: 5 to 6 Years About Nap Chief 🧸Nap Chief is a fast-growing D2C kids wear brand creating fun, comfortable, and stylish clothing for little ones. We believe in making every child’s day brighter with high-quality, playful...
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Senior Customer Relationship Management
2 days ago
navi mumbai, India Nap Chief Full timeWe’re hiring! 🚀 Position: Senior Customer Relationship Management📍 Location: Turbhe, Navi Mumbai – On-site💼 Experience: 5 to 6 Years About Nap Chief 🧸Nap Chief is a fast-growing D2C kids wear brand creating fun, comfortable, and stylish clothing for little ones. We believe in making every child’s day brighter with high-quality, playful...
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Senior Customer Relationship Management
12 hours ago
Navi Mumbai, India Nap Chief Full timeWe’re hiring!Position: Senior Customer Relationship ManagementLocation: Turbhe, Navi Mumbai – On-siteExperience: 5 to 6 YearsAbout Nap ChiefNap Chief is a fast-growing D2C kids wear brand creating fun, comfortable, and stylish clothing for little ones. We believe in making every child’s day brighter with high-quality, playful designs that parents love....
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Customer Relationship Manager
6 days ago
Navi Mumbai, Maharashtra, India Dhirendra Group Full time ₹ 40,00,000 - ₹ 1,20,00,000 per yearCustomer Relationship Officer Navi Mumbai, MH Job Description: Manager (min 5 yrs) Executive Experience (0-3 Years) or Freshers Marketing professionals (Sales support from Agri/Soya domain) oversee many aspects of a campaign throughout the entire lifespan of a product, service, or idea. As such executives are likely to have a great deal of responsibility...
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Senior Relationship Manager
1 week ago
Navi Mumbai, Maharashtra, India Bayleaf Hr Solutions Full time ₹ 24,00,000 - ₹ 40,00,000 per year*Shubham Housing Finance* Urgent HiringProduct :- HL/LAPEducation :- GraduationAge :- 32 LastDesignation :-Relationship Manager /Senior Relationship Manager /Sales Manager /DSA Manager BSM-Alt ChCTC :- 2.4L TO 3L ( RO,RM,) Open Market/DirectCTC :- 3L TO 4LPA ( DSA SRM / Sales Manager/BSM-Alt Ch)*Job & Interview Location*Haryana , Punjab , MP , UP ,...
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Relationship Manager/Senior Relationship Manager
12 hours ago
Navi Mumbai, Maharashtra, India Shriram Life Insurance Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJDRole: Relationship Managers /Sr Relationship ManagersCompany Overview:Shriram Life Insurance is a dynamic and customer-centric insurance provider committed to delivering unparalleled service and comprehensive coverage to our clients. We are seeking a highly motivated and results-driven Relationship Manager to join our team. The successful candidate will...
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Customer Relationship Management
6 days ago
Navi Mumbai, Maharashtra, India Sakash Group Full time ₹ 18,000 - ₹ 60,000 per yearHii , This is Sejal Here from Sakash group. Urgently looking for a CRM for the Insurance Company. Company Name :- ICICI LombardDesignation :- Customer Relationship ManagerLocation :- Vashi (Navi Mumbai)Timing / Working Day :- Monday to Friday (Rotational Week off)8.00am to 8.00pm (Any 9 Hours for the Female )8.00am to 12.00am (Any 9 Hours for the Male...
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Customer Relationship Management
1 week ago
Navi Mumbai, Maharashtra, India Sakash Group Full time ₹ 14,500 - ₹ 32,000 per yearUrgently We are Looking for CRM Designation :- Customer Relationship ManagerLocation :- Vashi (Navi Mumbai)Timing / Working Day :(Rotational Week off) 5 Day Working Salary Fresher k in hand Experience - 6 month to 3 plus experience - 25 k8.00am to 8.00pm (Any 9 Hours for the Female )8.00am to 12.00am (Any 9 Hours for the Male )Age - 20 to 32 Responsibility...
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Navi Mumbai, Maharashtra, India Shunya Tattva Management Consultants Full time ₹ 15,000 - ₹ 30,000 per yearJob Title: Customer Relationship Executive InsuranceLocation: Vashi, Navi MumbaiSalary: 1.75 LPA 3.5LPA (Fixed + Incentives)Experience: 0 7 years (Freshers & Experienced can apply)Age Limit: Up to 32 yearsEducation: Graduation (Mandatory)Job Description:We are hiring Customer Relationship Executives for our Insurance company based in Vashi. This role is...
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Customer Relationship Manager
1 day ago
Navi Mumbai, India White Force Full timeJob description REAL ESTATE DEVELOPER IN MUMBAI & THANE Customer relationship manager (CRM) KEY RESPONSIBILITIES: ∙The candidate should have at least 1-3 years of experience in Real Estate Customer Service experience preferably handling in the Customer Care operations. ∙Ensure Demand calls ∙Follow up reminder Calls/Emails ∙Highlight defaulters and...
