IT CRM Solutions Consultant

2 weeks ago


Hyderabad, India VISEO ASIA Full time

Responsibilities:Interactions with central IT team, central business and local business usersWorkday split = 25% design, 25% IT CRM project management and 50% technical configurations (SQL, GCP, Adobe Campaign...)Gather needs, business analyseKick off & project managementDesign the CRM and technical assets,Write specifications and design documentationSupport & follow the development team in the build processAd hoc developments and configurationsPerform technical & integration test (UAT, end-to-end), write the testing casesManage the go live, monitoringOnboard the roll out teamDatawarehouse SQL/jsonGCP (Google Cloud Platform) using big query (Raw data & aggregate calculations and KPIs)Adobe Campaign classic v8 & Salesforce Marketing Cloud (one-shot email branding, triggers automation, real-time emails…)Profile:From 5 years of experience in CRM context (architecture, data model design & specifications writing, integration flows)Project management in an IT and Agile context, coordination of teams (developers, POs, etc.)Experience on Marketing Automation tool Adobe Campaign classic v8 or Salesforce Marketing CloudExperience on Google Cloud Platform & BigqueryExperience Retail Industry knowledge with ecommerce and loyalty use casesProject documentation, Confluence, ServiceNowFull hands-on experience on CRM tools (Salesforce or Adobe)Mastery of SQL to query and leverage the DWH, GCP & Adobe databasesMastery of APIs, flat file transfer, Postman integrationsJavaScript experienceKnow how to prioritize, organize, follow-up your project and meets the deadlines and deliverablesAnticipate potential impacts: omnichannel, GDPR…Consulting posture and communication with both IT teams and Marketing business usersFriendly mindset to onboard the teams on your projects and meet deadlinesFluent in English



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