CRM Functional Support L3

1 week ago

Hyderabad, India Fusion Plus Solutions Full time

Job Description - We are seeking a dynamic and experienced CRM Functional Consultant to join our team. - The ideal candidate will have a strong understanding of CRM systems and business processes, with a proven ability to analyze business requirements and translate them into effective CRM solutions. - You will be responsible for leading CRM implementations, providing functional expertise, and ensuring successful adoption of the CRM system within the organization. - Conduct business process analysis and requirements gathering to identify opportunities for CRM system improvement. - Design and configure CRM solutions to meet business needs, including data mapping, workflow configuration, and customization. - Develop and execute test plans to ensure system quality and performance. - Provide training and support to end-users on CRM system functionality and usage. - Collaborate with technical teams to ensure successful integration of CRM with other systems. - Manage CRM system enhancements and upgrades. - Identify opportunities for process improvement and automation within the CRM system. Requirements: - Proven experience as a CRM Functional Consultant with a strong understanding of CRM concepts and best practices. - In-depth knowledge of CRM system functionalities, including sales, marketing, and customer service modules. - Strong analytical and problem-solving skills. - Excellent communication and interpersonal skills. - Ability to work independently and as part of a team. - Experience with CRM implementation methodologies and project management. - Strong understanding of business processes and workflows. Preferred Qualifications: - Experience with specific CRM platforms (e g, Microsoft Dynamics) for a minimum of 46 years. - Certification in CRM or related technologies. - Experience in a specific industry (e g, financial services, healthcare, retail).

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