Sap Crm Functional Consultant

2 weeks ago

Bengaluru Hyderabad Pune, India Nixsol Full time ₹ 20,00,000 - ₹ 25,00,000 per year

We are looking for a skilled SAP CRM Functional Consultant with strong expertise in Sales and Services modules to join our team. The ideal candidate will play a key role in implementing, configuring, and supporting SAP CRM solutions that streamline sales and service processes for our clients. You will work closely with business stakeholders to translate their requirements into effective SAP CRM solutions that drive operational efficiency and customer satisfaction.

Key Responsibilities

  • Gather and analyze business requirements related to Sales and Service processes.
  • Configure SAP CRM Sales and Service modules based on business needs and best practices.
  • Lead workshops and sessions with end-users to validate functional designs and processes.
  • Support end-to-end implementation activities including blueprinting, realization, testing, and go-live support.
  • Collaborate with technical teams for system integration, data migration, and troubleshooting.
  • Provide post-implementation support and continuous improvement recommendations.
  • Prepare functional specification documents and user manuals.
  • Train end-users and provide knowledge transfer sessions.
  • Work closely with Sales, Service, and IT teams to optimize CRM functionalities and business processes.

Mandatory Skills

  • Strong functional knowledge and hands-on experience in SAP CRM Sales and Services modules.
  • Experience with sales cycle processes: lead-to-order, opportunity management, quotation, order management.
  • Expertise in service processes: service orders, service contracts, service notifications, and complaint management.
  • Ability to translate business requirements into SAP CRM functional solutions.
  • Experience with configuration of pricing, partner functions, pricing procedures, and product catalog in SAP CRM.
  • Good understanding of integration points between SAP CRM and ERP (SAP ECC/S4HANA).
  • Strong communication and stakeholder management skills.
  • Experience in workshops, blueprinting, UAT, and training delivery.

Qualifications & Experience

  • Bachelors degree in Engineering, Business, or related field.
  • 8+ years of experience as an SAP CRM Functional Consultant focusing on Sales and Services.
  • Prior experience in SAP CRM implementations and support projects.
  • Knowledge of SAP Cloud for Customer (C4C) is a plus but not mandatory.

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