Cisco Unified Communications Technical Manager

2 days ago

Hyderabad, India Insight Global Full time

Hybrid in Hyderabad, India (onsite 3 days a week)Permanent fulltime role with a fixed salary of 30-35 LPAJOB DESCRIPTIONWe are seeking a highly skilled and customer-focused Technical Account Manager (TAM) with deep expertise in Cisco Unified Contact Center Enterprise (UCCE), VXMI scripting, and certificate lifecycle management. The ideal candidate will serve as a trusted advisor to our strategic customers, ensuring the successful deployment, operation, and optimization of Cisco solutions.Key Responsibilities - Customer Engagement & Relationship Management and Technical Expertise & Solution Delivery - Build strong relationships with customer stakeholders and Cisco account teams. - Conduct regular technical reviews and strategic planning sessions. - Provide subject matter expertise in Cisco UCCE, including architecture, deployment, and troubleshooting. - Develop and maintain VXMI scripts to support custom call flows and integrations. - Lead efforts in certificate renewals, ensuring compliance and minimal service disruption. - Collaborate with internal engineering and support teams to resolve complex issues. - Deliver technical workshops, training, and documentation tailored to customer needs. - Project Management & Coordination - Support onboarding, upgrades, and migrations of Cisco contact center solutions. - Coordinate with cross-functional teams to ensure timely delivery of services.REQUIRED SKILLS AND EXPERIENCE- Cisco UCCE Environments Experts- VXMI Scripting- Certificate renewals experience- Cisco Webex- Technical support expertise along with strong customer facing skillsNICE TO HAVE SKILLS AND EXPERIENCECCIE CCNPExperience with Cisco Finesse, CVP, and ICM scripting.

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