Cisco Technical Account Manager

3 days ago

Hyderabad, India Insight Global Full time

Hybrid in Hyderabad, India (onsite 3 days a week)Permanent fulltime role with a fixed salary of 30-35 LPAJOB DESCRIPTIONWe are seeking a highly skilled and customer-focused Technical Account Manager (TAM) with deep expertise in Cisco Unified Contact Center Enterprise (UCCE), VXMI scripting, and certificate lifecycle management. The ideal candidate will serve as a trusted advisor to our strategic customers, ensuring the successful deployment, operation, and optimization of Cisco solutions.Key Responsibilities• Customer Engagement & Relationship Management and Technical Expertise & Solution Delivery• Build strong relationships with customer stakeholders and Cisco account teams.• Conduct regular technical reviews and strategic planning sessions.• Provide subject matter expertise in Cisco UCCE, including architecture, deployment, and troubleshooting.• Develop and maintain VXMI scripts to support custom call flows and integrations.• Lead efforts in certificate renewals, ensuring compliance and minimal service disruption.• Collaborate with internal engineering and support teams to resolve complex issues.• Deliver technical workshops, training, and documentation tailored to customer needs.• Project Management & Coordination• Support onboarding, upgrades, and migrations of Cisco contact center solutions.• Coordinate with cross-functional teams to ensure timely delivery of services.REQUIRED SKILLS AND EXPERIENCE- Cisco UCCE Environments Experts- VXMI Scripting- Certificate renewals experience- Cisco Webex- Technical support expertise along with strong customer facing skillsNICE TO HAVE SKILLS AND EXPERIENCECCIE CCNPExperience with Cisco Finesse, CVP, and ICM scripting.

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