Cisco Technical Account Manager

2 days ago

Hyderabad, India Insight Global Full time

Hybrid in Hyderabad, India (onsite 3 days a week) Permanent fulltime role with a fixed salary of 30-35 LPA JOB DESCRIPTION We are seeking a highly skilled and customer-focused Technical Account Manager (TAM) with deep expertise in Cisco Unified Contact Center Enterprise (UCCE), VXMI scripting, and certificate lifecycle management. The ideal candidate will serve as a trusted advisor to our strategic customers, ensuring the successful deployment, operation, and optimization of Cisco solutions. Key Responsibilities • Customer Engagement & Relationship Management and Technical Expertise & Solution Delivery • Build strong relationships with customer stakeholders and Cisco account teams. • Conduct regular technical reviews and strategic planning sessions. • Provide subject matter expertise in Cisco UCCE, including architecture, deployment, and troubleshooting. • Develop and maintain VXMI scripts to support custom call flows and integrations. • Lead efforts in certificate renewals, ensuring compliance and minimal service disruption. • Collaborate with internal engineering and support teams to resolve complex issues. • Deliver technical workshops, training, and documentation tailored to customer needs. • Project Management & Coordination • Support onboarding, upgrades, and migrations of Cisco contact center solutions. • Coordinate with cross-functional teams to ensure timely delivery of services. REQUIRED SKILLS AND EXPERIENCE - Cisco UCCE Environments Experts - VXMI Scripting - Certificate renewals experience - Cisco Webex - Technical support expertise along with strong customer facing skills NICE TO HAVE SKILLS AND EXPERIENCE CCIE CCNP Experience with Cisco Finesse, CVP, and ICM scripting.

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