Senior Cisco Unified Communications Engineer

5 days ago

Hyderabad, India Inspiredge Full time
Job Title: Senior Cisco Unified Communications Engineer
Experience: 8–12 years
Locations: Hyderabad, Vizag
Job Summary:

We are looking for an experienced Senior Cisco Unified Communications Engineer with 8–12 years of hands-on expertise in designing, deploying, and managing Cisco UC and Contact Center Enterprise (UCCE) solutions. The ideal candidate will have strong knowledge of Cisco UCCE with CVP, Voice Gateways, Call Management, and Webex Collaboration tools. This role involves complete project lifecycle ownership, from design to support, and will support infrastructure at our Hyderabad and Vizag locations.

Key Responsibilities:
  • Design, implement, and support Cisco Unified Communications systems including CUCM, UCCE, CVP, and IP IVR solutions.
  • Configure and manage Cisco Voice Gateways (SIP, H.323, MGCP) and call routing plans.
  • Develop and troubleshoot ICM call routing scripts, CVP call flows, and Finesse desktop configurations.
  • Deploy and integrate Webex Calling and Meetings in hybrid or cloud environments.
  • Monitor voice call quality and optimize performance across the UC infrastructure.
  • Collaborate with network, application, and security teams to integrate UC systems into broader enterprise architecture.
  • Perform advanced troubleshooting of call flow failures, media path issues, and contact center escalations.
  • Provide L3 support, lead technical escalations, and mentor junior engineers.
  • Maintain detailed and up-to-date documentation for all UC systems, designs, and operational procedures.
Required Skills & Qualifications:
  • 8–12 years of hands-on experience in Cisco Unified Communications and UCCE technologies.
  • Strong expertise in UCCE with CVP, ICM scripting, and CUCM configuration.
  • In-depth knowledge of VoIP protocols: SIP, H.323, MGCP.
  • Experience with Cisco Finesse, CUIC, UCCX, and Voice Gateway management.
  • Practical experience with Webex Meetings/Calling and hybrid collaboration environments.
  • Excellent troubleshooting and performance optimization skills in UC environments.
  • Strong communication, documentation, and client-facing abilities.
  • Willingness to work in or relocate to Hyderabad or Vizag.

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