Senior Unified Communications Consultant

6 days ago

Hyderabad Secunderabad Telangana, India beBeeUnifiedCommunications Full time

This is an exciting opportunity for a seasoned Unified Communications expert to join our team. We are seeking a highly skilled UC Engineer to design, implement and support cutting-edge Unified Communications solutions on the Cisco Webex platform.

About the Role

The ideal candidate will have a strong technical background in migrating legacy systems, optimizing call performance and integrating Webex with other platforms. You will be responsible for architecting and implementing advanced communication systems, providing Level 3 support for complex incidents and escalations, configuring SIP trunks, dial plans and contact center flows.

  • Architect and implement cutting-edge UC solutions on Cisco Webex, including designing, deploying and maintaining advanced communication systems.
  • Provide Level 3 support for complex incidents and escalations, ensuring system stability and resolving challenging technical issues.
  • Configure SIP trunks, dial plans, IVRs, auto attendants and contact center flows to enable seamless calling experiences.
  • Migrate legacy platforms like CUCM and UCCX to Webex, planning and executing a smooth transition with minimal disruption.
  • Monitor, troubleshoot and optimize call quality, routing and performance to ensure a high-quality user experience.
  • Integrate Webex CC with CRMs like Salesforce and Zendesk to enhance business workflows.
  • Utilize the Webex Control Hub and coordinate with Cisco TAC for support.
Required Skills and Qualifications

To succeed in this role, you will need:

  • Experience as a UC Engineer or Unified Communications Engineer.
  • Expertise in WebexCC, Cisco and Webex cc calling.
  • Experience as a Network Engineer or UC consulting Engineer.
  • Strong understanding of SIP, QoS and PSTN integrations.
  • Excellent communication and conflict resolution skills.
  • Ability to work effectively in remote collaboration with global teams.
  • Sharp presentation and stakeholder management skills.
  • Strong sense of compliance, InfoSec and data privacy.
About Us

We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.

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