Unified Communications Engineer

2 days ago

Hyderabad, India Genpact Full time

Exp: 4 to 7Years

Location: Hyderabad

Notice Period: Up to 30days

Responsibilities:

Reporting to the IS Operations Manager, Global Network Services the IP Telecommunications Engineer position is responsible for the delivery of network services in a global enterprise environment. The successful candidate must have a detailed knowledge of networking technology with a specialty in Voice over IP technology from Cisco. They must be team oriented and have strong leadership ability. The successful candidate will have a strong focus on attention to detail and will have the authority of character to make sure everything is done correctly and with integrity.

  • Manage and optimize Cisco Webex platforms and Control Hub.
  • Integrate Webex with enterprise systems (e.G., Active Directory)
  • Configuring and troubleshooting PSTN gateways on control hub
  • Core Administration and Provisioning Skills like user management (Adding, modifying, and deleting users (manual, CSV, directory synchronization like Active Directory or Azure AD).
  • Assigning and managing licenses (e.G., Webex Calling Professional, Basic).
  • Configuring user profiles, including names, email addresses, phone numbers, and extensions.
  • Setting up Single Sign-On (SSO) for seamless user authentication.
  • Location Management: Creating and managing locations within an organization ,Configuring location-specific settings like routing prefixes, internal extension lengths, and allowing extension dialing between locations& Managing PSTN gateways and ensuring their secure registration for calling.
  • Engineer should be able to trouble shoot Call quality issue (QOS) with help of control hub Analytics and Reporting tools.
  • It would be plus if engineer can configuring hybrid services for integration with on-premises infrastructure (e.G., Cisco Unified Communications Manager).

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