
Quality Control Manager
4 weeks ago
Job Title: Quality Control Manager
Location: Kakkanchery
Department: Quality Assurance
Reports To: Executive Director / Factory Head
About Chefouse:
Chefouse is a growing FMCG brand known for its authentic taste, hygiene standards, and innovation in the food processing space. As we expand across India, maintaining and scaling quality standards is key to our mission.
Role Overview:
We are seeking an experienced and proactive Quality Control Manager to lead and manage quality systems across production, regulatory compliance, and customer feedback. This is a cross-functional leadership role requiring strong operational insight and attention to detail.
Key Responsibilities:1Production Quality Oversight
- Ensure quality standards are maintained across all stages of production, from raw material inspection to finished goods.
- Supervise quality controllers and line inspectors across shifts.
- Conduct daily audits of hygiene, packaging, labelling, and product specifications.
- Monitor CCPs (Critical Control Points) and ensure corrective actions are implemented.
- Validate batches before dispatch and coordinate with production to address deviations.
2Regulatory & Standard Compliance
- Lead implementation of ISO, HACCP, and FSSAI-compliant systems.
- Maintain and update documentation for audits (internal and third-party).
- Coordinate plant-level compliance inspections and certifications.
- Drive internal quality improvement programs and SOP adherence.
3Customer Complaint Handling
- Investigate customer complaints related to product quality (retail and distributor level).
- Coordinate with production, sales, and dispatch teams to trace and resolve issues.
- Maintain a complaint log, conduct root cause analysis, and implement preventive actions.
- Communicate resolutions to customer care or concerned departments promptly.
Qualifications & Experience:
- Bachelor's or Master's degree in Food Technology / Microbiology / related fields.
- Minimum 3–5 years of experience in quality control in the FMCG / Food Manufacturing industry.
- Strong knowledge of ISO 22000, HACCP, FSSAI, and hygiene standards.
- Prior experience in handling production floor quality and compliance.
- Excellent analytical, documentation, and team coordination skills.
Key Competencies:
- Detail-oriented and process-driven
- Strong communication
- Problem-solving mindset
- Ability to coordinate across departments (production, sales, dispatch, customer care)
- Capable of leading and training quality teams
Preferred:
- Experience in snack food, dairy, or ready-to-eat food segments
- Knowledge of ERP or quality logging systems
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