US Sales Manager

6 days ago

Madurai, India Vanan Services Inc. Full time

Vanan Online Services, Inc.

Job Code: VHSS03

Job Title: Sales & Service Manager – US Shift

Shift Timing: 8 PM – 5 AM IST (US Rotational Shift)

Location: Remote (India)

Experience: 6-8 years

Salary: Negotiable based on experience


About Us

Vanan Online Services is a leading provider of transcription, translation, voice-over, typing, captioning, and related language services. We are a fast-paced, client-centric business, serving customers across the US and globally.


Role Summary

We are looking for a Sales & Service Manager with proven sales leadership experience to drive our sales team’s performance, coach and mentor consultants, and ensure excellence in customer service. The ideal candidate will have a strong background in sales, team management, and performance optimization — not necessarily in our industry, but with transferable expertise in sales and service operations.


Key Responsibilities

✅ Manage day-to-day operations of the sales team, ensuring achievement of individual and team targets.

✅ Provide regular coaching, mentoring, and feedback to improve consultant performance and skillsets.

✅ Monitor, track, and report consultant KPIs, prepare appraisal reports, and submit performance updates to senior management.

✅ Design and implement Performance Improvement Plans (PIPs) for underperforming team members.

✅ Prepare and share weekly, monthly, and quarterly performance reports with management.

✅ Create and maintain SOPs, guidelines, and best practices for the sales and service team.

✅ Handle escalation calls, complex queries, and customer complaints professionally to ensure resolution and satisfaction.

✅ Collaborate with management on goal setting, target planning, and team development strategies.

✅ Support frontline consultants during peak times or as business needs demand.

✅ Ensure team compliance with processes, policies, and quality standards.

✅ Drive a customer-first culture, ensuring customer satisfaction and retention.


Key Skills & Requirements

✔ 6-8 years of experience in sales management or customer service leadership (international sales preferred).

✔ Strong people management and team coaching skills.

✔ Experience preparing KPIs, performance reports, and appraisals.

✔ Ability to handle escalations, ensure issue resolution, and drive customer satisfaction.

✔ Familiarity with performance tracking tools and CRM systems.

✔ Excellent verbal and written communication in English.

✔ Target-driven, goal-oriented, and flexible in availability based on business needs.

✔ Strong problem-solving abilities and a proactive mindset.

✔ Ability to work independently while collaborating closely with senior management.


Interview Process

Level 1: COO

Level 2: CEO

Interview Timing: 5 PM – 11 PM IST


📞 HR Contact

Harithira – 8939234429

  • Sales Manager

    2 weeks ago

    Madurai, India Brainwire Analytics Full time

    We are a fast-growing tech company with a powerful AI platform that is changing the FMCG industry. We're looking for an experienced and motivated Sales Manager to lead our sales team to new heights. What You'll Do: Lead, coach, and manage a team of B2B Sales Executives. Set sales goals, drive team performance, and ensure targets are met. Develop and...

  • Branch sales manager

    5 days ago

    Madurai, India Discoveries Quintessential Full time

    ???? Hiring: Branch Sales Manager – Branch BankingJob Title: ???? Branch Sales Manager – Branch Banking Location: ????Tamil-NaduDepartment: ???? Branch Banking/ Finance Experience: ⏳ 2–5 years in field sales (banking/insurance sales preferred)✅ Requirements:???? Graduation in any field preferred????️ Strong communication, negotiation, and...

  • Area Sales Manager

    2 weeks ago

    Madurai, India Victory Ceratech Pvt. Ltd. Full time

    Company Description Victory Ceratech Pvt. Ltd. specializes in premium tile designs, offering over 2,000 options and a presence in more than 250 cities. We aim to redefine spaces with style and quality. Elevate your projects with us today Visit our website at Victory Tiles and explore our tile visualizer at Tile Visualizer. Role Description This is a...

  • Area Sales Manager

    5 hours ago

    Madurai, Tamil Nadu, India Victory Ceratech Pvt. Ltd. Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionVictory Ceratech Pvt. Ltd. specializes in premium tile designs, offering over 2,000 options and a presence in more than 250 cities. We aim to redefine spaces with style and quality. Elevate your projects with us today Visit our website at Victory Tiles and explore our tile visualizer at Tile Visualizer.Role DescriptionThis is a full-time...

  • Area Sales Manager

    4 days ago

    Madurai, Tamil Nadu, India Kotak Mahindra Bank Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Area Sales Manager-OLD CAR FINANCE-Sales Area Sales Manager - Old Car Finance-Sales Job Responsibilities: Responsible for used car/alternate channel business for the region Plan, organize and achieve overall budgeted targets Plan and coordinate activities through sales team Liasion with cross functional teams to recruit and onboard...

  • Sales Manager

    6 days ago

    Madurai, Tamil Nadu, India Techmango Technology Services Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    About TechMango:Founded in 2014, TechMango Technology Services is a leading software development company with a strong focus on emerging technologies. Our primary goal is to deliver strategic solutions that align with our business partners' technological needs.We specialize in providing custom software solutions using the best available technologies,...

  • Manager of Sales

    2 weeks ago

    Madurai, India Braindemics Full time

    Company Description We suggest you enter details here Role Description This is a full-time on-site role for a Territory Manager-Sales located in Madurai. The Territory Manager-Sales will be responsible for developing and executing business plans, managing sales operations, building strong relationships with customers, providing exceptional customer service,...

  • Area Sales Manager

    9 hours ago

    Madurai, Tamil Nadu, India Paytm Full time ₹ 5,00,000 - ₹ 25,00,000 per year

    Area Sales Manager - Madurai About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with...

  • Sales Manager

    7 days ago

    Madurai, Tamil Nadu, India Surabhi Suzuki Full time US$ 90,000 - US$ 1,20,000 per year

    The Sales Manager is responsible for leading the sales team, developing strategies to achieve sales targets, expanding the customer base, and ensuring strong market presence. This role involves planning, execution, and management of sales operations to drive revenue growth and customer satisfaction.Key Responsibilities:Develop and implement sales strategies...

  • Sales Manager

    4 days ago

    Madurai, Tamil Nadu, India Kotak Mahindra Bank Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    HO Sales Manager - Digital Sales-Digital Banking Kotak 811-SalesShort Description for Internal Candidates Description for Internal Candidates Job Role- · Responsible for leading a large Sales Channel comprising of Team Leaders and Sales. · Executives and ensuring Recruitment, Training, Retention and Mentoring of Sales teams. ·...