Genesys Contact Center Engineer
4 weeks ago
Genesys Contact Center Engr
Permanent
Hyd/Chennai
Key Responsibilities:
As a key member of the Enterprise Contact Center team, you will be responsible for ensuring the seamless operation and performance of the Genesys Cloud CX platform and its integrations with CRM systems and analytics applications. Your role will involve:
Technical Troubleshooting: Diagnose and resolve complex issues related to the Genesys Cloud CX platform, including voice quality concerns and system performance anomalies.
Platform Integration Support: Collaborate with cross-functional teams to maintain and enhance integrations between Genesys Cloud CX and CRM platforms, ensuring data consistency and operational efficiency.
Analytics & Reporting Tools: Support the functionality and reliability of analytic applications used for performance monitoring and business insights.
Collaborative Problem Solving: Participate in technical troubleshooting sessions with internal teams, support staff, and external vendors to identify root causes and implement effective solutions.
Operational Continuity: Ensure the platform remains aligned with business requirements and supports uninterrupted contact center operations.
Stakeholder Communication: Provide timely updates and technical insights to stakeholders, contributing to strategic decisions and continuous improvement initiatives.
-
Genesys Contact Center Engineer
4 weeks ago
Hyderabad, India Innova Solutions Full timeGenesys Contact Center Engr Permanent Hyd/Chennai Key Responsibilities: As a key member of the Enterprise Contact Center team, you will be responsible for ensuring the seamless operation and performance of the Genesys Cloud CX platform and its integrations with CRM systems and analytics applications. Your role will involve: Technical Troubleshooting:...
-
Genesys Contact Center Engineer
5 days ago
Hyderabad, Telangana, India Innova Solutions Full time ₹ 6,00,000 - ₹ 18,00,000 per yearGenesys Contact Center EngrPermanentHyd/ChennaiKey Responsibilities:As a key member of the Enterprise Contact Center team, you will be responsible for ensuring the seamless operation and performance of the Genesys Cloud CX platform and its integrations with CRM systems and analytics applications. Your role will involve:Technical Troubleshooting:Diagnose and...
-
Genesys Contact Center Engineer
4 weeks ago
Hyderabad, India Innova Solutions Full timeGenesys Contact Center EngrPermanentHyd/ChennaiKey Responsibilities:As a key member of the Enterprise Contact Center team, you will be responsible for ensuring the seamless operation and performance of the Genesys Cloud CX platform and its integrations with CRM systems and analytics applications. Your role will involve:Technical Troubleshooting: Diagnose and...
-
Genesys Contact Center Engineer
4 weeks ago
Hyderabad, India Innova Solutions Full timeGenesys Contact Center Engr Permanent Hyd/Chennai Key Responsibilities: As a key member of the Enterprise Contact Center team, you will be responsible for ensuring the seamless operation and performance of the Genesys Cloud CX platform and its integrations with CRM systems and analytics applications. Your role will involve: Technical Troubleshooting: ...
-
Genesys Contact Center Engineer
4 weeks ago
Hyderabad, Telangana, India, Telangana Innova Solutions Full timeGenesys Contact Center EngrPermanentHyd/ChennaiKey Responsibilities:As a key member of the Enterprise Contact Center team, you will be responsible for ensuring the seamless operation and performance of the Genesys Cloud CX platform and its integrations with CRM systems and analytics applications. Your role will involve:Technical Troubleshooting: Diagnose and...
-
Genesys, Voice Engineering
2 weeks ago
Hyderabad, India Fusion Plus Solutions Full timeJob Description Job Responsibilities: - Provide extensive Voice Engineering and telephony expertise, particularly with the Genesys 8.x platform architecture. - Perform Genesys GVP (Genesys Voice Platform) environment setup, comprehensive troubleshooting, and ongoing support. - Set up and provide support for Nuance ASR (Automatic Speech Recognition) and TTS...
-
Genesys Cloud Engineer
3 weeks ago
Hyderabad, India Intellectt Inc Full timeJob Summary:We are seeking an experienced Genesys Cloud Engineer to join our team to design, configure, and optimize IVR solutions on Genesys Cloud CX. The ideal candidate should have a strong background in IVR development, cloud-based contact center platforms, and hands-on experience integrating with Amazon Lex, OpenAI models (e.g., GPT), or other...
-
Senior Genesys Engineer
2 weeks ago
Hyderabad, Telangana, India Weekday AI Full time ₹ 24,00,000 - ₹ 28,80,000 per yearThis role is for one of Weekday's clientsSalary range: Rs Rs ie INR 19-24 LPA)Min Experience: 7 yearsLocation: HyderabadJobType: full-timeRequirementsWe are seeking an experienced Senior Genesys Engineer to lead the design, architecture, and optimization of Genesys Cloud / Engage Contact Center solutions. The role involves driving large-scale contact center...
-
IVR Contact Center Solutions
2 weeks ago
Hyderabad, India People Prime Worldwide Full timeAbout the Company Our client is a trusted global innovator of IT and business services, present in 50+ countries. They specialize in digital & IT modernization, consulting, managed services, and industry-specific solutions. With a commitment to long-term success, they empower clients and society to move confidently into the digital future. Job Title: IVR –...
-
IVR Contact Center Solutions
2 weeks ago
Hyderabad, India People Prime Worldwide Full timeAbout the CompanyOur client is a trusted global innovator of IT and business services, present in 50+ countries. They specialize in digital & IT modernization, consulting, managed services, and industry-specific solutions. With a commitment to long-term success, they empower clients and society to move confidently into the digital future.Job Title: IVR –...
