Genesys, Voice Engineering

2 weeks ago

Hyderabad, India Fusion Plus Solutions Full time

Job Description Job Responsibilities: - Provide extensive Voice Engineering and telephony expertise, particularly with the Genesys 8.x platform architecture. - Perform Genesys GVP (Genesys Voice Platform) environment setup, comprehensive troubleshooting, and ongoing support. - Set up and provide support for Nuance ASR (Automatic Speech Recognition) and TTS (Text-to-Speech) systems. - Handle all necessary Genesys configurations specifically required for GVP functionality. - Manage application deployments, including requesting ACLs/Firewalls and coordinating with third-party vendors. - Design, document, and maintain test environments relevant to GVP/IVR (Interactive Voice Response) systems. - Apply strong knowledge of the Genesys Framework (Configuration and Management components). - Utilize working knowledge of SIP media gateways and Session Border Controllers (e.g., Cisco, Acme, SONUS). - Employ working knowledge of CI/CD tools, specifically AWS EKS (Amazon Elastic Kubernetes Service). - Demonstrate expertise with network and common data center infrastructure. Required Skills: - Extensive experience with Genesys 8.x platform architecture. - Proficiency in Genesys GVP environment setup, troubleshooting, and support. - Ability to set up and support Nuance ASR and TTS systems. - Capability to handle Genesys configuration required for GVP. - Working knowledge on CI/CD tools, including AWS EKS. - Excellent interpersonal, collaboration, and communication skills. Good to Have: - Domain experience within the Contact Center industry.

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