Assistant Vice President

4 weeks ago

Thiruvananthapuram, Kerala, India EXL Full time

Role Overview

We are seeking a highly driven and strategic AVP – Capability Development to design, lead, and execute EXL's enterprise-wide capability development agenda. This role will build an integrated talent and capability framework at the intersection of operations, analytics, data, and AI to embed next-gen workflows, advance technology specialization, accelerate solutioning, and strengthen leadership effectiveness across the enterprise.

The position requires a thought leader who can bridge strategy and execution—conceptualizing, designing, and operationalizing scalable interventions that drive measurable business impact, innovation, and delivery excellence.

Key Responsibilities

1. Enterprise Capability Strategy & Leadership

  • Design and own the enterprise capability development strategy aligned with EXL's data, AI, analytics, and digital-led transformation priorities.
  • Partner closely with Business Leaders, Domain Experts, and CXOs to identify critical talent shifts and future capability needs.
  • Build a scalable, future-ready capability framework integrating operations, analytics, data, AI, and advanced technology skills.
  • Position EXL as a capability-led transformation partner for clients through domain, digital, and innovation-driven talent strategies.

2. Data, AI & Advanced Tech Enablement

  • Drive talent specialization journeys in AI, analytics, and partner ecosystems to fast-track solutioning and delivery excellence.
  • Create integrated capability pathways that embed data-driven and AI-led workflows across operations and client engagements.
  • Build partnerships with external technology providers, academia, and start-ups to continuously evolve EXL's advanced tech stack.
  • Institutionalize best practices, playbooks, accelerators, and frameworks for AI-first and analytics-enabled solutioning.

3. Innovation & Solutioning Excellence

  • Lead enterprise-wide innovation programs to identify, incubate, and scale breakthrough ideas into market-ready solutions.
  • Enable integrated solutioning capabilities by equipping growth leaders and client-facing teams to stitch together multi-SGU offerings.
  • Partner with pursuit and solutioning leaders to sharpen CXO-level narratives, align with client priorities, and position EXL as an innovation-led partner.
  • Build communities of practice to foster collaboration, exchange ideas, and replicate success across business lines.

4. Leadership & Talent Development

  • Enable frontline managers to excel in people leadership, client management, and operational excellence.
  • Design immersive, experiential learning interventions for leaders at multiple levels, focused on strategy execution, integrated solutioning, and innovation.
  • Create structured pathways for growth leaders to strengthen CXO engagement skills, consultative ability, and analytics-driven solution fluency.
  • Leverage internal leaders, industry experts, and client perspectives to embed applied, experiential learning across teams.

5. Insights, Metrics & Business Impact

  • Establish a measurement framework to track capability ROI, solution adoption, innovation outcomes, and leadership effectiveness.
  • Leverage data-driven insights and dashboards to monitor capability maturity, talent readiness, and business impact.
  • Continuously refine strategies based on performance data, client feedback, and market shifts.

Key Requirements

Education

  • MBA or equivalent degree in Business, Strategy, Organizational Development, or a related field preferred.

Experience

  • 12–15 years of experience in capability development, digital/AI transformation, or consulting in global enterprises.
  • Proven track record of designing and scaling enterprise capability programs across multiple functions.
  • Experience driving data/AI adoption, analytics integration, innovation frameworks, and leadership enablement initiatives.
  • Exposure to advanced technology partnerships and integrated, multi-disciplinary solutioning.

Skills & Competencies

  • Strategic thought leadership with deep understanding of data, analytics, AI, and digital-led business models.
  • Expertise in program design, facilitation, and embedding capability into the flow of work.
  • Strong stakeholder management and ability to partner with CXO-level leaders globally.
  • Exceptional storytelling and change leadership skills.
  • Ability to independently drive large-scale transformation programs and deliver measurable business outcomes.

Success Metrics

  • Integrated adoption of analytics, data, and AI-led capabilities across operations and client delivery workflows.
  • Increased solutioning strength and win rates through multi-SGU, integrated capabilities.
  • Enhanced leadership and manager effectiveness in driving operational and digital excellence.
  • Accelerated innovation-to-scale cycle with more client-ready solutions launched.
  • Demonstrable business impact through capability-driven growth and delivery excellence.

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