Partner Success Specialist

2 days ago

Industrial Area, India Nexority Full time

We’re Hiring: Partner Success SpecialistLocation: Bangalore (Hybrid – 3 days WFO)Shift: Night Shift (6:30 PM–3:30 AM or 7:30 PM–4:30 AM)Cab Facility ProvidedWe’re looking for a Partner Success Specialist to support educators using Curriculum Associates’ products and services. This role is perfect for someone who excels at communication, relationship-building, and proactive customer support. You’ll act as the primary point of contact for educators, ensuring smooth implementations and delivering an outstanding support experience across multiple accounts.What You’ll Do:Use account support plans and efficiency tools to deliver proactive, high-quality support to educators.Ensure all assigned accounts are properly onboarded and set up for successful implementation.Monitor implementation health data to identify and address areas of concern.Guide educators in analyzing student performance and growth data within the i-Ready Connect platform.Use Excel to manipulate assessment and instruction data and support educator data analysis.Provide ad-hoc reporting for implementation needs as required.Build and maintain strong relationships with decision-makers to support renewals.Identify opportunities for product expansion and collaborate with sales teams.Support pilot programs to drive successful conversions.Incorporate Diversity, Equity, and Inclusion messaging in internal and educator-facing interactions.Who We’re Looking For:Associate’s Degree or equivalent experience.1+ year experience in customer service, sales, or teaching (or a combination).Proficiency with Outlook, Salesforce, Microsoft Office (Excel, Word, PowerPoint), MS365.Excellent verbal and written communication skills.Strong customer-centric approach with the ability to build trust and rapport.Quick learner with the ability to grasp new and complex concepts.Strong attention to detail and ability to follow detailed instructions.Self-starter with strong ownership, decision-making ability, and comfort navigating ambiguity.Highly organized with effective time management and prioritization skills.Comfortable working in a fast-paced environment with pressing deadlines.Strong analytical and problem-solving skills.Demonstrates integrity, professionalism, and accountability.Preferred Qualifications:Bachelor’s Degree in Education or Marketing/Business.2+ years experience in customer success, sales, or teaching.Experience as a K–12 Educator, in Education Sales, or Customer Management.Experience supporting U.S.-based customers via virtual meetings.If you’re passionate about supporting educators and driving successful implementations, we’d love to consider your application.

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