Operations Lead

4 weeks ago


Chennai, Tamil Nadu, India Movate Full time

POSITION: -

Team Leader - Operations

LOCATION: -

Chennai, India

JOB PROFILE:-

  • · Educate/Remind & Review their respective team/individuals on their KRA goals & targets.
  • Share Engineer Scorecard within the team and enable individual awareness on their KRA goals, targets and their current stand.
  • Arrange for team meetings and discuss operational issues and ways to achieve operational excellence.
  • Manage team's KRA goals and target achievement.
  • Take ownership of cases – political or technical, keeping track & following up on escalated cases.
  • Ensure progress of cases through backlog review.
  • Notify/discuss with manager on cases that require technical assistance or which needs to be managed politically.
  • Identify Knowledgebase availability & create/publish new Knowledge Base Articles.
  • Jointly responsible, along with the manager, to identify candidates for PIP and plan for refresher training.
  • To train engineers on topics those are identified by the escalation leads.

DESIRED PROFILE:-

A mature goal-oriented professional with

· Overall experience of 5-6 Years

· 1-2 years managing technical support

· Ability to manage Client relationships

· Team/ people management,

· Proven track record in

o Resource Management (Roistering / Scheduling / Case Management),

o Metrics Management,

o Goal setting (KRA),

o Conduct Reviews

Span of Control:

10-12 L1/L2 Engineers



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