
Lead - Operations - Insurance Unit
3 weeks ago
About AssetPlus
AssetPlus is one of Indias fastest-growing assisted wealth-tech platforms, empowering over 15,000 Mutual Fund Distributors (MFDs) to serve more than 1.5 Lakh retail investors. As we scale our insurance vertical, operational excellence is at the heart of what makes the business work.
We believe that the insurance purchase journey must be fast, accurate, and partner-first. Whether its a lead requesting quotes or a customer awaiting policy issuance, we aim to eliminate friction, improve speed, and maximize trust and thats exactly what this role will drive.
The Role
- This role owns the entire sales operations layer of our insurance business from quote request to policy issuance, including TAT tracking, funnel visibility, automation, and renewals.
- You will lead a team that powers the operational backbone of insurance sales: handling quote requests across multiple insurers, coordinating medicals, punching in policies, managing renewals, resolving data mismatches, and ensuring that AssetPlus is seen as the fastest and most reliable insurance partner by MFDs.
- Youll also play a key role in helping the leadership team understand conversion performance, where were losing customers, and what process bottlenecks need fixing. This is a fast-moving, metrics-driven role for someone who thrives on visibility, accountability, and speed.
What You Will Own
- Lead the end-to-end servicing workflow from quote to policy issuance, including insurer coordination, documentation, and medicals (where applicable).
- Own daily TATs and SLAs for quote generation, proposal follow-ups, medicals, underwriting, and punch-in.
- Build a strong, centralized renewals system that drives persistency across products and insurer platforms.
- Set up dashboards and trackers to monitor quote volume, conversion ratios, partner-wise drop-offs, and SLA breaches.
- Coordinate with insurer SPOCs to speed up pricing, documentation, and approvals; negotiate turnarounds and quote customization where required.
- Ensure that all data including customer details, policy details, payment records is punched in correctly and reconciled across systems.
- Establish audit-ready workflows and maintain operational hygiene across all documentation and case records.
- Drive bandwidth analysis and team capacity tracking identify where team effort is going, whats high-leverage vs low-value work.
- Build a structured MIS cadence weekly and monthly reporting for internal teams and external partners.
- Collaborate with product and engineering to automate manual tasks and improve visibility across the servicing journey.
What Makes You a Fit
- 6 to 10 years of experience in insurance servicing, agency operations, or B2B2C sales operations.
- Proven track record of managing high-throughput quote and policy issuance workflows with tight SLAs.
- Deep understanding of life/health insurance servicing flows including pricing nuances, insurer underwriting, and documentation standards.
- Experience coordinating telemedicals, follow-ups, and fast-tracking underwriting approvals.
- Highly analytical operator who cares about metrics like quote-to-policy conversion, drop-off rates, TAT, and renewal success.
- Hands-on leader with comfort using CRMs, Excel, operational dashboards, MIS reporting systems, and Slack/Sheets workflows.
- Bonus: Experience working closely with product teams to automate workflows or implement ops tooling.
What Success Looks Like
In 3 Months
- Quote and policy issuance workflows fully mapped, with clear SOPs and basic SLA tracking.
- MIS cadence in place daily volumes, TATs, quote breakdowns, and drop-offs being reported.
- Partner teams receiving faster and more accurate quotes; insurer touchpoints standardized.
In 6 Months
- Quote-to-policy conversion rates are being measured, and bottlenecks identified.
- Renewals system is live and driving early persistency.
- Data hygiene improved policies, payments, and documentation are consistently accurate and reconciled.
- Automation pilots underway to streamline manual work and speed up decisions.
In 12 Months
- Quote TAT reduced by 40%+; drop-offs down due to faster turnaround and stronger follow-ups.
- Policy punch-ins, medicals, and renewals running smoothly across insurers with minimal manual escalation.
- Ops bandwidth clearly visible and distributed with efficiency; high-volume partner leads managed at scale.
- AssetPlus becomes known in the partner ecosystem for operational speed, data accuracy, and trust in This Role Matters
This role builds the system that lets AssetPlus sell at scale, without compromise. (ref:iimjobs.com)
-
Unit Sales Manager
4 weeks ago
Chennai, Tamil Nadu, India Tekpillar Full timeUnit Sales Manager for the Life Insurance Agency Channel in IndiaJob description - Manage sales for a designated unit Develop and lead agency managers to achieve goals - Assure a high level of client satisfaction - Key duties include setting sales targets keeping an eye on performance and pinpointing opportunities for improvement - Assemble and lead a...
-
Unit Head
3 weeks ago
Chennai, Tamil Nadu, India Crescendo Global Full timeUnit Head - Corporate Annuity - Insurance Industry - 4 Years - Chennai Summary - We are seeking an experienced and dynamic professional to drive annuity business growth through National Pension Scheme NPS Superannuation and open-market channels with PSU clients You will be responsible for driving business targets managing PSU tie-ups and ensuring...
-
Shriram Life Insurance
4 weeks ago
Chennai, Tamil Nadu, India Shriram Life insurance Full timeJob Description:The Regional Manager will be responsible for managing and overseeing regional operations, leading and training a team of sales professionals, developing and implementing effective sales strategies, and ensuring customer satisfaction. The role includes monitoring sales activities, analyzing performance data, and driving business growth within...
-
Operation executive
2 days ago
Chennai, Tamil Nadu, India Kotak Life Insurance Full time ₹ 6,00,000 - ₹ 12,00,000 per yearRole & responsibilitiesRoles and ResponsibilitiesManage day-to-day operations of the branch office, ensuring efficient workflow and productivity.Oversee back-office functions such as underwriting, insurance operations, banking operations, and backend processes.Ensure compliance with regulatory requirements and internal policies to maintain a high level of...
-
Insurance Head
7 days ago
Chennai, Tamil Nadu, India Mehta Hospital Full time ₹ 1,04,000 - ₹ 1,30,878 per yearRole & responsibilitiesDevelop and execute insurance/TPA strategy aligned with hospital growth.Drive empanelment with new insurers and negotiate contracts/tariffs.Oversee end-to-end operations: pre-authorizations, approvals, claims submission, and reimbursements.Reduce claim denials and ensure timely collections.Lead and mentor the insurance/TPA team; set...
-
Insurance Coordinator
2 weeks ago
Chennai, Tamil Nadu, India Insys IT Full time ₹ 2,64,240 - ₹ 3,67,45,180 per yearJob Specification:Any Degree Holder (UG/PG Arts & Science)A minimum of 0 to 1 years of experience in Insurance.Working knowledge of Insurance standardsProficient in Microsoft Office.Strong attention to details.Roles & Responsibility:List out the total Number Of credit patients (All Insurance).To send the Pre- Authorization form to the concern insurance...
-
Hc & Insurance Operations Senior Rep
2 weeks ago
Chennai, Tamil Nadu, India NTT DATA Full timeContributes to own team closely related teams by ensuring quality and accuracy of team output Builds productive internal relationships at team lead or management level Collaborates with others to achieve objectives and ensure information flow Provides operational support for activities associated with all phases of transaction processing Ensures accurate...
-
Senior Lead Engineer
2 weeks ago
Chennai, Tamil Nadu, India Guardian Life Insurance Full time ₹ 15,00,000 - ₹ 20,00,000 per yearJob Description:We are looking for a seasoned Senior ServiceNow Developer / Consultant with over 10 years of experience in designing, developing, and implementing ServiceNow solutions. The ideal candidate will have deep expertise across multiple ServiceNow modules including ITSM, ITOM, HRSD, Finance Operations, and GRC, and will play a key role in delivering...
-
Hc & Insurance Operations Associate
2 weeks ago
Chennai, Tamil Nadu, India NTT DATA Full timeIn this Role you will be Responsible For Read and understand the process documents provided by the customer Entry-level administrative operations support performing various basic tasks mail file services reporting project support and general account support activities Analyze the insurance request received from the customer and process as per...
-
Senior Sales Manager
2 days ago
Chennai, Tamil Nadu, India insurance Full time ₹ 20,00,000 - ₹ 25,00,000 per yearDefence people or experienced in defence insurance ..Leading Life insurance company.. Defence vertical. Team handling role upto 5L get 30 % hike. Both Male and Female candidates.preferably female. persons from defence background .