Business Support Unit

**Position Title**:Business Support Unit **Department**:IBG4 **Reports To: Regional BSU Team lead** **Job Purpose** (In a brief, specific one or two-sentence statement, answer the questions: "Why does this position exist?" and "What is it expected to accomplish?") **Key Accountabilities** (List the expected end results or KPIs that the job holder is expected to achieve for this job. Do not list more than 5) 1. Fulfil all responsibilities in relation to: - Preparation of Offer letter, Facility documents and security documents (non-mortgage) - Pre-luminary Checking up of filled documents (Facility and security documents) - Initiating and follow up with Legal and Valuation agencies for timely submission of reports. - Perform miscellaneous activities related to disbursement depending on the product - To liaise with RMs and customers for various post-disbursement documents/exception tracking to process and input data for vendor bills **Job Duties & responsibilities** (List the principal duties. Use concise statements that provide a clear understanding of the level of responsibility, complexity, creativity and analysis performed in this position.) - Prepare letters of offer (LO) and Facility documents for IBG 3&4 customers in accordance to approved credit and business terms based on the Master LO template which standard clauses have been determined by Group Legal and Product Owners. - Checker for LO and facility documents - Prepare and update template for in-house security documents (e.g. Hypothecation, Cash margin, Mortgage, etc..) in accordance with approved credit memo and liaise with CCU for completing the process - To support unit head in Empanelment of agencies / Valuers / Lawyer, etc. in terms of documentation and help in vendor payments - Liaising with external agencies / vendors and ensuring timely Vendor payments. - Fill up of the requisite fee form for correct mapping of fees to the customer and department. - Follow up with RM/Customer on closure of various exception items (Insurance, Internal covenants, any other items) - Follow up with CCU on timely closure of exceptions upon submission - Assist RM to follow-up with customers / insurance agents for renewed policies & process insurance claims. Timely initiation of desktop valuation/Collateral Audit/Plant visit on annual basis **Required Experience** Preferable experience of 2 to 4 years in similar role of back office credit operations/documentation with other bank/NBFC **Education / Preferred Qualifications** The job holder needs to be at least graduate in the Commerce stream. Preferred a post graduate. Basic knowledge of MS Office and various systems used by Credit Services can be an added advantage. **Core Competencies** - Job Knowledge: The job holder needs to have thorough job knowledge of documentation and various corporate bank products and needs to know as to what is expected from him/her. - Organizing Skills: The job holder needs to be organized so as to enable him to meet the conflicting deadlines. - Proactive: To understand the system implementations and grasp the changes faster. - Communication Skills: The job holder needs to have effective verbal as well as written communication skills. Interpersonal Skills: The job holder needs to liaise with various stake holders including but not limited to RMs, CCU, Legal Compliance, Finance teams. **Technical Competencies** The job holder needs to have the Basic knowledge of MS Office and various systems used by credit services. **Work Relationship** 1. To work with: - Internal: Head BSU, Product Team, Relationship Managers, Credit, CCU, Operations team - External: BSU HO, Vendors, Empaneled lawyer, Valuers and representatives, Customers **DBS India - Culture & Behaviors** 1. Purpose-Driven (Creates impact beyond banking. Clearly links decisions and actions to DBS strategic direction. Consistently acts with integrity) - Sees big picture: Takes care to serve and delight direct customers well and finds the best solution for them within the boundaries of their responsibilities. - Thinks strategically: Can articulate the connection between the work they do and organisation's purpose. - Builds trust with customers and colleagues: Always seeks to do the right thing 2. Relationship-led (Collaborates to win for DBS. Build productive partnerships with customers and colleagues.) - Focuses on customers: Responds to requests for support if asked - Collaborates widely: Support immediate teammates 3. Innovation (Embraces change to add value. Encourages others to experiment and take appropriate risks.) - Leads Change: Seeks to improve processes within scope of role. - Thinks Laterally: Looks for new ideas to improve individual performance. 4. Decisive (Thinks, Acts, Owns. Holds self and colleagues accountable for achieving results.) - Sets High Standards: Exercise responsibilities within boundaries of role and delegations. - Meets Commitments: Meets individual performance targets. 5. Everyth