Operational Excellence Lead

3 weeks ago


Chennai, Tamil Nadu, India Hire Rightt - Executive Search & HR Advisory Full time

Key Responsibilities

  • Deploy Process Discovery across assigned pools/towers/teams to identify opportunities for improvement.
  • Lead and execute Continuous Improvement / Process Excellence projects.
  • Assess process complexity and implement standard frameworks to enhance productivity and capacity utilization.
  • Conduct quarterly OE maturity assessments across teams; design and drive 30/60/90-day action plans to strengthen maturity levels.
  • Build strong stakeholder relationships at all levels (Leads, Managers, Tower/Cluster Heads, OG) and advance the OE agenda through robust governance.
  • Partner with OE colleagues and the Automation CoE to lead improvement initiatives and support the deployment of cutting-edge technology solutions.

Candidate Profile

  • Lean Six Sigma Black Belt trained or Green Belt certified from a reputed institution.
  • Minimum 9 years of overall experience, including 4–5 years in Operational/Continuous/Delivery Excellence roles with proven exposure to Process Discovery / Task Mining (preferably in BPO, Shared Services, or GBS environments).
  • Strong ability to work with cross-functional teams and deliver projects within agreed timelines.
  • Hands-on experience in process discovery & mining practices is mandatory.
  • Proficiency in MS Excel and other office tools.


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