High Salary) Operational Excellence Lead

7 hours ago

Chennai, Tamil Nadu, India Hire Rightt - Executive Search & HR Advisory Full time
Key Responsibilities

- Deploy Process Discovery across assigned pools/towers/teams to identify opportunities for improvement.
- Lead and execute Continuous Improvement / Process Excellence projects.
- Assess process complexity and implement standard frameworks to enhance productivity and capacity utilization.
- Conduct quarterly OE maturity assessments across teams; design and drive 30/60/90-day action plans to strengthen maturity levels.
- Build strong stakeholder relationships at all levels (Leads, Managers, Tower/Cluster Heads, OG) and advance the OE agenda through robust governance.
- Partner with OE colleagues and the Automation CoE to lead improvement initiatives and support the deployment of cutting-edge technology solutions.

Candidate Profile

- Lean Six Sigma Black Belt trained or Green Belt certified from a reputed institution.
- Minimum 9 years of overall experience, including 4–5 years in Operational/Continuous/Delivery Excellence roles with proven exposure to Process Discovery / Task Mining (preferably in BPO, Shared Services, or GBS environments).
- Strong ability to work with cross-functional teams and deliver projects within agreed timelines.
- Hands-on experience in process discovery & mining practices is mandatory.
- Proficiency in MS Excel and other office tools.

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