Engagement Specialist

3 weeks ago

Hyderabad, Telangana, India SS&C Technologies Holdings Full time
Job Description

SS&C Eze provides premier global investment technology to support the front, middle and back-office designed to optimize operational and investment alpha throughout the entire investment process. Our employees are at the heart of our success. At SS&C Eze, we foster career growth at all levels within the company and encourage employees to take ownership of their careers. As a result, many of our leaders have risen to their current roles, as we vigorously advocate upward and lateral mobility. We recruit the best and the brightest for our team by seeking talented, hard-working individuals who are enthusiastic about learning and realizing their potential.

About the Team
The Product Specialist Trading team sits right in the middle of the action. Our responsibility is to become experts in our Trading product and collaborate with buy-side and sell-side traders, R&D stakeholders, and Engagement Managers to ensure the SS&C investment suite remains an asset for our clients. You will prioritize daily high-priority electronic trading requests with long-term projects to keep our clients' Trading Operations up and running. The role will also help develop and apply best practices to team procedures with an eye on constantly improving the overall efficiency of the work.

Day to Day

  • Manage a high volume of client connection and/or case requests

  • Build relationships and work collaboratively with internal and external stakeholders

  • Project scoping and case evaluation process

  • Develop training materials and documentation for team members and internal groups

  • Involvement with product and development teams to help guide functionality

  • Help develop repeatable implementation plans to consistently and efficiently deliver against company, team, and individual goals critical to various projects

  • Implement foundational elements of the SS&C Eze product suite with an emphasis on FIX and electronic trading

  • Troubleshoot ambiguous software issues using internal resources and leveraging other product experts

Minimum Experience

  • Bachelors Degree and 3+ years in either a financial services or technology services technology support role.

  • Experience with FIX protocol (Financial Information Exchange) and/or electronic trading required.

  • Exceptional written and verbal communication skills required; Able to effectively communicate with clients and third parties to ensure smooth execution.

  • Network troubleshooting experience

  • Strong organization skills and must be detail-oriented

  • Consistent positive attitude, even when dealing with difficult situations

  • Must be able to manage expectations on deliverables to internal and external stakeholders

  • Ability to understand key interdependencies and impact of work

  • A motivated individual who is proactive about completing tasks and picking up projects Demonstrated

It would be great if you also had:

  • Intermediate SQL skills - comfortable composing complex queries to pull data and running statements to modify DB tables when necessary

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