Specialist – Engage Enterprise Services

4 weeks ago

Hyderabad, Telangana, India myGwork Full time
This job is with Novartis, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Summary

The purpose of this role is to be the point of contact to the countries for questions on the HIP and ENGAGE E2E processes and provide timely action and ensure accurate resolution to the issue at hand

About the Role

Specialist - Engage Enterprise Services
Location - Hyderabad #LI Hybrid
About the Role :
The purpose of this role is to be the point of contact to the countries for questions on the HIP and ENGAGE E2E processes and provide timely action and ensure accurate resolution to the issue at hand.
Key Responsibilities:
Understand requirements of Global, Regional as well as Country stakeholders for HCP Experience/ Engage program and manage day-to-day deliverables as assigned.
Provide subject matter expertise, especially in area of issue resolution and consultation to Clients on the needs as per the defined parameters of the project.
Works closely with various stakeholders and ensure timely, efficient, high-quality delivery for projects and activities.
Ensure consistently high level of Client satisfaction through effective delivery on Client demand and meeting all service/ business KPIs.
Provide update on the delivery progress to the functional/ operational managers and other stakeholders as needed.
Develop specialist knowledge in the underlying operational processes and solution of HCP Experience/ Engage Program, particularly in the area of compliance, legal and HCP engagement management
Understanding of the E2E contract management data flow between systems to investigate and resolve issues in a consistent manner, both in upfront and downstream process (HIP and ENGAGE)
Expertise in the management and processing of data, operational proficiency in handling master data update requests
Perform data assessment by comparing need of the stakeholder with the fields available in the system and communicate gaps to the stakeholder and functional/operational managers
Commitment to Diversity & Inclusion: :
We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Essential Requirements:
Management Degree (or) MBA
Experience in Systems compliance preferably in legal/ contract management domain
3-4 years of overall work experience; preferred for pharma company
Excellent communication skills
Desirable Requirements:
Ensuring compliance with the overall systems compliance and contract management services.
Support business development and process improvement activities.
Why Novartis:

Our purpose is to reimagine medicine to improve and extend people's lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us Learn more here: https://www.novartis.com/about/strategy/people-and-culture

You'll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. https://www.novartis.com/careers/benefits-rewards

Commitment to Diversity and Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network.
Why Novartis:

Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Join our Novartis Network:

Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network
Benefits and Rewards:

Read our handbook to learn about all the ways we'll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
#LI-DNI

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