Customer Service Representative

18 hours ago

Kollam, India Tech Mahindra Full time

“Speak the Language of Service Excellence – Join Us Today”Voice Associate – English & Language Specialist (French Bilingual)📍 Location: Noida🕒 Work Type: Full-time | 24/7 Shifts (including nights, weekends, holidays)Are you passionate about delivering exceptional customer experiences?Join our team as a Voice Associate – English & French Bilingual Specialist, where you’ll provide world-class voice support to international customers across residential, business, and contractor segments.What You’ll DoDeliver excellent customer service via voice support.Communicate effectively with customers, providing updates and setting realistic expectations.Resolve complaints within SLA by identifying root causes and implementing solutions.Collaborate with internal teams for complex issue resolution.Maintain accurate documentation of interactions and resolutions.Manage escalations professionally and empathetically.What We’re Looking ForGraduate qualification (any discipline).Strong communication skills in English and French.Understanding of customer service principles (Empathy, First Call Resolution, C-SAT).Basic knowledge of computers, internet, and telecom.Problem-solving skills and ability to handle escalations.Adaptability to work in rotational shifts (including nights/weekends).Empathy and patience in handling customer concerns.ExperienceFreshers with excellent communication skills are welcome.Experienced candidates should have 12+ months in international voice process with proven customer service expertise.✅ Why Join Us?Opportunity to work in a dynamic, customer-focused environment.Growth and learning in a global support role.Competitive compensation and benefits.📩 Apply Now and be part of a team that values customer satisfaction and service excellenceArpita.Tripathi1@TechMahindra.com,Niyati.Singh@TechMahindra.com,Priya.Chaudhary@TechMahindra.com

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