Customer Service Representative

11 hours ago

Kollam, India Mphasis Full time

Interview mode:Walkin - 15th Nov, Saturday @10am onwardsLocation - WTC4, 4th Floor, https://maps.app.goo.gl/iT6gP19QqMQEYW5H8?g_st=awContact person - Deeksha, Email ID - tsri.panideeksha@mphasis.comJob Description:The role of Customer Service Representative (Level 2) is primarily responsible for providing attentive customer services to providers. The representative will provide timely and accurate responses in a professional and courteous manner utilizing defined processes and guidelines. Responsibilities include answering routine inquiries, resolving issues, and delivering exceptional customer experiences.Essential Functions:· Using top-notch interpersonal skills, being able to understand customers’ inquiries or complaints and deal effectively with callers who may be frustrated or angry.· Handling inbound calls/outbound calls, voicemails, and emails from providers regarding a variety of requests related to benefits, eligibility, network/authorizations, claims inquiry, claims escalations and reconsiderations / appeals.· Demonstrating and maintaining professional oral and written communication with customers, co-workers and other stakeholders.· Navigating multiple databases simultaneously to research and create resolutions for providers.· Possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.· Using excellent listening skills with the ability to ask probing questions, understand concerns, and overcome objections.· Identifying, researching, and resolving customer issues using different databases.· Follow-up on customer inquiries not immediately resolved.· Consistently meeting established performance and quality standards.· Participate in recommended or required continuing education seminars and training sessions as needed.Additional Functions:· Collaborate with other areas regarding call center related functions, inquiries, or issues.· Participate in special projects as requested.· Communicates clearly and concisely, with sensitivity to the needs of others.· Maintains the confidentiality of all company procedures, results, and information about participants, providers, and employees.· Maintains courteous, helpful, and professional behavior on the job.· Establish and maintain effective working relationships with co-workers.· Follows all Policies and Procedures and HIPAA regulations.· Maintains a safe working environment.· All other duties as assigned.Knowledge, Skills, and Abilities:· Graduation equivalent degree required.· Customer service experience in a call center environment of 18 to 24 months – with a Healthcare focus - Medicare/Pace/Claims knowledge preferred.· Familiarity with cloud-based contact center software is desirable.· Strong organizational, written, and verbal communication skills.· Ability to organize and follow-up on multiple tasks/details with accuracy and timeliness.· Strong personal computer usage and internet proficiency skills. Having Microsoft Excel knowledge is an added advantage.· Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced call center environment.· Ability to learn and navigate new software quickly.· Flexible scheduling as business needs dictate.Work Environment:· This job is operated in a professional office environment with a conversational noise level.· No substantial exposure to adverse environmental conditions is expected.· Moderate pressure to meet scheduled appointments and deadlines.

  • Customer Service Representative

    2 weeks ago

    Kollam, India Life Pharmacy Full time

    managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual representatives and of...

  • Customer Service Representative

    7 days ago

    Kollam, India SS HYUNDAI, Kottarakkara Full time

    greeting customers at a car service center, managing appointment scheduling, handling incoming calls, providing basic information about services, and ensuring a smooth customer experience at the front desk, Pay: Up to ₹15,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift Work Location: In person

  • Customer Service Executive

    3 days ago

    Kollam, India Rich Field Financial Service Ltd Full time

    Looking For Customer Service Executive / Gold Loan Officer Location - **Pallimukku, Paripally - Kollam** - **Leadership and Organizational skills**: - **Business growth and sales**: - **Achieve monthly target**: - **improve overall business of the company**: - **Customer relationship and customer service** **Job Types**: Full-time, Permanent Pay:...

  • Customer Service Representative

    7 days ago

    Kollam, Kerala, India Kuttikkatt Motors - A Volvo Eicher Commercial Vehicles Industry Dealership Full time ₹ 40,000 - ₹ 60,000 per year

    Job post summary:Customer Support.Tele callingConflict ResolutionCRM SystemTeam LeadershipCommunicationProblem SolvingMulti-TaskingTraining & Development.Job Types: Full-time, PermanentSalary: Best in the industryBenefits:Cell phone reimbursementHealth insurancePaid sick timeProvident FundLanguage:Malayalam (Preferred)English (Preferred)Work Location: In...

  • Medical Sales Representative

    3 days ago

    Kollam, Kerala, India MANKIND PHARMA LTD Full time

    Company DescriptionMankind Pharma, one of India's top 5 leading pharmaceutical companies, started its journey in 1995. With an employee base of over 20,000, the company is close to reaching $1 Billion in revenue. Mankind Pharma is dedicated to providing affordable and accessible medicines to address urgent medical needs and operates in 34 overseas...

  • Customer Relationship Executive

    2 weeks ago

    Kollam, India JK Ads Full time

    As a Customer Relationship Executive, you will be responsible for fostering positive relationships with clients, ensuring their needs are met. You will serve as the primary point of contact between the company and its customers, representing the company's brand and values. **Salary**: ₹12,000.00 - ₹25,000.00 per month Schedule: - Monday to...

  • Customer Service Advisor

    7 days ago

    Kollam, India Muthoot Automotive Full time

    Attending customers capturing complaints,taking inventory, job card preperation, job explanation to customer, invoicing and bill explanantion and delivering vehicle to customer after work completion. **Salary**: From ₹20,000.00 per month **Benefits**: - Cell phone reimbursement - Provident Fund Schedule: - Day shift Supplemental Pay: - Performance...

  • Customer Service Officer

    2 days ago

    Kollam, India Whyser world Full time

    Office Administration related works - Contacting potential or existing customers to inform them about a product or service - Answering questions about products or the company - Asking questions to understand customer requirements and close sales **Salary**: ₹10,211.20 - ₹14,949.09 per month **Benefits**: - Cell phone reimbursement Schedule: - Day...

  • Senior Customer Service Advisor

    2 weeks ago

    Kollam, Kerala, India Chungath Sprise Hyundai Full time ₹ 15,00,000 - ₹ 35,00,000 per year

    Service Advisor is a key professional in automotive repair shops, specializing in customer service and coordination of repair tasks. This blog post will explore the job description, responsibilities, and necessary skills for a Body Shop Advisor.Job BriefProviding customer service and guidance on repair processes.Coordinating with technicians and customers to...

  • Customer Service Representative

    6 days ago

    Kollam, KL, IN Kuttikkatt Motors - A Volvo Eicher Commercial Vehicles Industry Dealership Full time

    Job post summary Customer Support Tele calling Conflict Resolution CRM System Team Leadership Communication Problem Solving Multi-Tasking Training Development Job Types Full-time Permanent Salary Best in the industry Benefits Cell phone reimbursement Health insurance Paid sick time Provident Fund Language Malayalam Preferred English Preferred Work Location...