Technical Support Help Desk
21 hours ago
Shift Type - Night Shift Job Summary:We are looking for a Support Desk Executive to be part of our global support team, responsible for managing service tickets, resolving technical issues, and providing high-quality support to internal users and external clients. This role is critical in ensuring smooth day-to-day operations and delivering timely, effective solutions using ServiceNow.You will work closely with other support team members, technical teams, and stakeholders across regions to maintain service excellence and contribute to continuous improvement initiatives.Qualifications:2-5 years of experience in Tech Support or service desk operations.Working knowledge of ServiceNow or similar ITSM platforms.Understanding of ITIL principles and service management workflows.Strong communication and problem-solving skills.Skills & Competencies:Familiarity with Microsoft 365, Windows/Mac OS environments.Experience in handling global support queries.Exposure to basic troubleshooting of hardware, software, and network issues.Key Responsibilities:Respond to and resolve service tickets in a timely manner, ensuring SLA compliance.Provide technical support to users and clients across regions via email, chat, or phone.Escalate complex issues to the Support Desk Lead or relevant technical teams.Document solutions and contribute to the internal knowledge base.Assist in onboarding and training of new users and clients.Collaborate with peers to identify recurring issues and suggest improvements.Maintain professionalism and empathy in all client interactions.Stay updated on internal systems, tools, and support processes.Working Conditions:Full-time.Limited travel may be required depending on team needs.May require rotational shifts or on-call support depending on business needs.Flexibility to operate in a global organization.
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Technical Support Help Desk
17 hours ago
Bengaluru, India Publicis Production Full timeShift Type - Night Shift Job Summary:We are looking for a Support Desk Executive to be part of our global support team, responsible for managing service tickets, resolving technical issues, and providing high-quality support to internal users and external clients. This role is critical in ensuring smooth day-to-day operations and delivering timely, effective...
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Technical Support Help Desk
12 hours ago
Bengaluru, India Publicis Production Full timeShift Type - Night Shift Job Summary: We are looking for a Support Desk Executive to be part of our global support team, responsible for managing service tickets, resolving technical issues, and providing high-quality support to internal users and external clients. This role is critical in ensuring smooth day-to-day operations and delivering timely,...
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Technical Support Help Desk
14 hours ago
Bengaluru, India Publicis Production Full timeShift Type - Night Shift Job Summary: We are looking for a Support Desk Executive to be part of our global support team, responsible for managing service tickets, resolving technical issues, and providing high-quality support to internal users and external clients. This role is critical in ensuring smooth day-to-day operations and delivering timely,...
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Technical Support Help Desk
1 day ago
Bengaluru, Karnataka, India Publicis Production Full timeShift Type -Night ShiftJob Summary:We are looking for a Support Desk Executive to be part of our global support team, responsible for managing service tickets, resolving technical issues, and providing high-quality support to internal users and external clients. This role is critical in ensuring smooth day-to-day operations and delivering timely, effective...
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IT Help Desk Support Engineer
3 days ago
Bengaluru, Karnataka, India Quinnox Full timeWe are looking for IT Help Desk Support forour Bangalore Office who can join us immediatelyContract for 6 MonthsRole & responsibilities :Provide Level 1 and Level 2 technical support for desktops, laptops, mobile devices, printers, and peripheral equipment.Diagnose, troubleshoot, and resolve hardware and software issues in a timely manner.Handle service...
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Help Desk Support- Tele Caller(Female)
3 days ago
Bengaluru, India TechKshetra Info Solutions Full time**HELP DESK SUPPORT- TELE CALLER(FEMALE)**: We are looking for a competent **Help desk technician** to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively...
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IT Help Desk Support
1 week ago
Bengaluru, India Sureworks Infotech Pvt Ltd Full time**Designation: IT Help Desk** **Location: Bangalore** **Experience: 1+ Years** **Qualification: Any Degree/Diploma** **Roles & Responsibilities**: - Perform remote troubleshooting through diagnostic techniques and pertinent questions - Determine the best solution based on the issue and details provided by customers - Walk the customer through the...
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IT Help Desk Manager
1 week ago
Bengaluru, Karnataka, India Check Point Software Full timeAbout the RoleWe are looking for a passionate and experienced Help Desk Team Lead to join our global IT team If you have a strong background in end-user support, leadership skills, and a drive to improve service delivery and efficiency, we'd love to hear from you.In this position, you will lead a regional Tier 1 support team, drive KPIs, optimize daily...
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Help Desk Support Intern
1 day ago
Bengaluru, Karnataka, India YourfriendlyHR Full timeWork Mode: Onsite (Bengaluru)Internship Duration: 6 MonthsCompensation: PaidFuture Scope: Full-time opportunity based on performanceAbout The RoleWe are looking for a friendly, proactive Help Desk Support Intern to assist users who face issues while using our product. You will act as the first point of contact for customer queries, helping resolve concerns...
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IT Help Desk Manager
4 weeks ago
Bengaluru, India Check Point Software Full timeAbout the RoleWe are looking for a passionate and experienced Help Desk Team Lead to join our global IT team! If you have a strong background in end-user support, leadership skills, and a drive to improve service delivery and efficiency, we’d love to hear from you.In this position, you will lead a regional Tier 1 support team, drive KPIs, optimize daily...
