Help Desk Support Intern

2 days ago

Bengaluru, Karnataka, India YourfriendlyHR Full time

Work Mode: Onsite (Bengaluru)

Internship Duration: 6 Months

Compensation: Paid

Future Scope: Full-time opportunity based on performance

About The Role
We are looking for a friendly, proactive Help Desk Support Intern to assist users who face issues while using our product. You will act as the first point of contact for customer queries, helping resolve concerns and ensuring a smooth user experience.

The ideal candidate is patient, organized, and enjoys building positive customer relationships while learning how customer success contributes to long-term business growth

What You'll Do

  • Manage and maintain the customer database of MagicSlides and CRM for accuracy, segmentation, and engagement
  • Make cold calls, onboarding calls, and follow-ups with new and existing users
  • Handle queries across email, chat, website, and phone professionally and promptly
  • Ensure customer retention through regular check-ins, education, and value-driven follow-ups
  • Track support metrics: response time, query resolution, follow-up rate
  • Identify upsell/cross-sell opportunities based on user behavior
  • Communicate bugs, feedback, and user insights to product/tech teams
  • Keep internal records and CRM up to date, no loose ends

What We're Looking For

  • Excellent English communication skills (verbal and written)
  • Confident on calls, structured in follow-ups, and proactive in communication
  • Familiar with tools like HubSpot, Freshdesk, Notion, Google Sheets, etc.
  • Organized, process-driven, and detail-oriented

Why Join Us

  • Work with a fast-moving startup at the forefront of AI productivity
  • Performance-based Full-Time Opportunity (PPO)
  • Growth and learning under senior mentors
  • Young, passionate team and a learning-first culture

Note:
This is a paid internship.Skills: help desk support,communication skills,customer retention,customer,crm

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