Help Desk Administrator

7 days ago

Bengaluru, Karnataka, India Telestream Full time

For more than two decades, Telestream has been at the forefront of innovation in the digital video industry, pioneering file-based video transcoding and high-quality media exchange over IP networks. Telestream provides world-class live and on-demand digital video tools and workflow solutions that allow businesses and consumers to transform video on the desktop and across the enterprise. Many of the world's most demanding media and entertainment companies such as CBS, BBC, CNN, FOX, CBC, Comcast, Direct TV, Time Warner, MTV, Discovery and Lifetime, as well as a growing number of users in a broad range of business environments, rely on Telestream products to streamline operations, reach broader audiences, and generate more revenue from their media. If you're looking for an industry leader in the high growth area of video, Telestream is for you.

Requirements

Position Summary: In this role, you will be part of our Information Technology Group, supporting our internal users and services.  You will be responsible for providing end-user support, hardware and software troubleshooting, and workstation lifecycle management.

Working Hours: 11:30-9pm IST

Onsite: 1 day per week

Responsibilities:

  • Technical Support: Provide technical assistance and support to end-users via phone, email, or in-person. Address user inquiries, troubleshoot hardware and software issues, and resolve technical problems promptly to minimize downtime.

  • Problem Diagnosis: Diagnose and identify hardware, software, and network issues by analyzing symptoms and troubleshooting steps. Utilize diagnostic tools and methodologies to isolate and resolve problems effectively.

  • Issue Resolution: Resolve technical issues related to desktops, laptops, printers, peripherals, and software applications. Escalate complex issues to senior technicians or system administrators when necessary, and follow up to ensure timely resolution.

  • Software Installation and Configuration: Install, configure, and maintain software applications, operating systems, and device drivers on end-user devices.

  • User Provisioning:End user provisioning and access rights management.

  • Hardware Provisioning:End-user workstation provisioning and setup.

Qualifications:

  • Previous experience in a technical support role or helpdesk environment.

  • Proficiency in troubleshooting hardware, software, and network issues.

  • Strong knowledge of Windows and/or macOS operating systems.

  • Familiarity with ticketing systems and remote support tools.

  • Ability to work independently and collaborate effectively within a team.

  • Windows and MacOS end-user support experience

  • IT certifications such as CompTIA A+, Network+, or Google IT Support Professional Certificate are a plus.

  • Help Desk Administrator

    3 weeks ago

    Bengaluru, Karnataka, India, Karnataka Check Point Software Full time

    DescriptionCheck Point is seeking a self-motivated, adaptable, and quick-learning Application Help Desk Administrator to provide internal front-facing support for the company employees and related IT services.You will be responsible for coordinating and communicating with employees worldwide to ensure expedient resolutions to technical issues and...

  • IT Help Desk Manager

    1 week ago

    Bengaluru, Karnataka, India Check Point Software Full time

    About the RoleWe are looking for a passionate and experienced Help Desk Team Lead to join our global IT team If you have a strong background in end-user support, leadership skills, and a drive to improve service delivery and efficiency, we'd love to hear from you.In this position, you will lead a regional Tier 1 support team, drive KPIs, optimize daily...

  • IT Help Desk Support Engineer

    3 days ago

    Bengaluru, Karnataka, India Quinnox Full time

    We are looking for IT Help Desk Support forour Bangalore Office who can join us immediatelyContract for 6 MonthsRole & responsibilities :Provide Level 1 and Level 2 technical support for desktops, laptops, mobile devices, printers, and peripheral equipment.Diagnose, troubleshoot, and resolve hardware and software issues in a timely manner.Handle service...

  • IT Help Desk Manager

    3 weeks ago

    Bengaluru, Karnataka, India, Karnataka Check Point Software Full time

    About the RoleWe are looking for a passionate and experienced Help Desk Team Lead to join our global IT team! If you have a strong background in end-user support, leadership skills, and a drive to improve service delivery and efficiency, we’d love to hear from you.In this position, you will lead a regional Tier 1 support team, drive KPIs, optimize daily...

  • Help Desk Support Intern

    1 day ago

    Bengaluru, Karnataka, India YourfriendlyHR Full time

    Work Mode: Onsite (Bengaluru)Internship Duration: 6 MonthsCompensation: PaidFuture Scope: Full-time opportunity based on performanceAbout The RoleWe are looking for a friendly, proactive Help Desk Support Intern to assist users who face issues while using our product. You will act as the first point of contact for customer queries, helping resolve concerns...

  • Help Desk

    2 weeks ago

    Bengaluru, Karnataka, India Verifone Full time ₹ 36,00,000 - ₹ 72,00,000 per year

    Why VerifoneFor more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.Verifone has a diverse, dynamic and fast paced work environment in which...

  • IT Help Desk Engineer-TKC

    1 week ago

    Bengaluru, Karnataka, India FINACPLUS GLOBAL SERVICES PRIVATE LIMITED Full time

    IT Help Desk EngineerWe provide virtual business process services to various types of overseas clients and this position is to be part of the IT Infrastructure team which will assist in in resolving all the IT requests relating to our client from the US Mortgage Finance industry.Key Responsibilities:Provide technical support to global users (US & UK) via...

  • Technical Support Help Desk

    1 day ago

    Bengaluru, Karnataka, India Publicis Production Full time

    Shift Type -Night ShiftJob Summary:We are looking for a Support Desk Executive to be part of our global support team, responsible for managing service tickets, resolving technical issues, and providing high-quality support to internal users and external clients. This role is critical in ensuring smooth day-to-day operations and delivering timely, effective...

  • It Help Desk Engineer

    3 days ago

    Bengaluru, Karnataka, India Resource Pro Full time

    Regular-ShiftLocation- BangaloreCompetencies, Skills and BehaviorsTechnical SkillsTroubleshooting Windows 10/11, Microsoft Office applications (Word, Excel, Outlook), and system performance issues.• Active Directory administration user provisioning, password resets, group policy, and folder/file-share permissions.• Basic DHCP, DNS management, IP...

  • Hospital front Desk Manager

    2 weeks ago

    Bengaluru, Karnataka, India Spandana Hospital Full time ₹ 2,40,000 - ₹ 7,20,000 per year

    Company OverviewSpandana Hospital is a leading healthcare institution specializing in heart and superspeciality treatments. Based in Bangalore, we have dedicated ourselves to offering world-class healthcare services at an affordable cost. Our highly trained and qualified team of medical, administrative, and supportive staff ensures the delivery of the...