IT Help Desk Support Engineer
4 days ago
We are looking for IT Help Desk Support forour Bangalore Office who can join us immediately
Contract for 6 Months
Role & responsibilities :
- Provide Level 1 and Level 2 technical support for desktops, laptops, mobile devices, printers, and peripheral equipment.
- Diagnose, troubleshoot, and resolve hardware and software issues in a timely manner.
- Handle service requests, incidents, and change tickets via ticketing tools (e.g., Freshservice, ServiceNow, JIRA, etc.).
- Support Windows, macOS, and Linux operating systems.
- Assist with Microsoft 365 / Office 365 administration (user management, mailbox configuration, SharePoint, Teams, etc.).
- Provide remote and on-site support as required.
- Collaborate with other IT teams for escalated issues.
- Maintain knowledge base articles and user documentation.
- Ensure compliance with IT policies and security protocols.
- Train and guide junior help desk staff when required.
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