IT Help Desk Support Engineer

4 days ago


Bengaluru, Karnataka, India Quinnox Full time

We are looking for IT Help Desk Support forour Bangalore Office who can join us immediately

Contract for 6 Months

Role & responsibilities :

  • Provide Level 1 and Level 2 technical support for desktops, laptops, mobile devices, printers, and peripheral equipment.
  • Diagnose, troubleshoot, and resolve hardware and software issues in a timely manner.
  • Handle service requests, incidents, and change tickets via ticketing tools (e.g., Freshservice, ServiceNow, JIRA, etc.).
  • Support Windows, macOS, and Linux operating systems.
  • Assist with Microsoft 365 / Office 365 administration (user management, mailbox configuration, SharePoint, Teams, etc.).
  • Provide remote and on-site support as required.
  • Collaborate with other IT teams for escalated issues.
  • Maintain knowledge base articles and user documentation.
  • Ensure compliance with IT policies and security protocols.
  • Train and guide junior help desk staff when required.


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