Client Services Representative

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union's leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group:

BNP Paribas is the European Union's leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group's commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability

Commitment to Diversity and Inclusion:

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business line/Function:

Global Banking APAC (GBA) is committed to delivering growth and capturing market share in alignment with the global strategy, ensuring that revenues grow faster than costs and capital.

Job Title: Client Service Representative (CSR)

Department: Global Banking – Front Office

Business Line / Function: CIB

Location: Mumbai

Reports to: (Direct) Head of Client Service/Local TB/CM head.

Responsibilities

Key responsibilities:

Primary point of contact to respond to clients' request for information, service activities and problem resolution across a wide spectrum of TB products covering Cash Management, Loans, Deposits, FX, Accounts and the associated e-Banking channels and platforms.

The CSR is responsible for full and satisfactory resolution of all client requests. To achieve this, he/she will need to:

o Closely coordinate with internal stakeholders to obtain the relevant information in order to provide a comprehensive response to a client's service request in a timely, accurate and client friendly manner.

o Further, investigate and identify the underlying root cause where appropriate. · In addition, he/she may be required to perform additional tasks to support the business, such as:

o Proactively reach out to the client in support of bank initiatives / events and handle communications that are highly sensitive or complex in nature.

o Provide support and undertake ad hoc projects as assigned.

o Contribute to business growth by cross selling bank products and services.

Technical & Behavioral Competencies

Technical:

Preferably knowledge of TB products (Cash Management, Trade, Loans, Deposits, FX, and e-Banking channels)

Experience in a client facing role

Comfortable with technology and MS office tools

Project and problem management

Proficient in written and spoken English

Behavioral:

Good aptitude to learn

Enjoys the client interaction with excellent interpersonal skills

Resourceful and able to resolve problems

Meticulous and responsible

Client-focused

Education Level: Bachelor Degree or equivalent

Experience Level: At least 3 years in Relationship Management