
Customer Service Representative
3 weeks ago
Job Title: Customer Service Representative (US Clients)
Location: Remote, INDIA
Timings: 6:30 pm to 3:30 am IST (US Shift)
Job Overview
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our US-based clients, providing exceptional support and ensuring a positive customer experience. You will handle inquiries, resolve issues, and maintain strong client relationships through professionalism, empathy, and clear communication.
Key Responsibilities
- Serve as the primary contact for US clients via phone, email, and chat.
- Respond promptly to inquiries and provide accurate information about products, services, and policies.
- Resolve customer complaints efficiently while ensuring a positive customer experience.
- Maintain detailed records of client interactions, transactions, and feedback.
- Escalate complex issues to the appropriate department while ensuring timely resolution.
- Build and maintain strong relationships with clients by understanding their needs.
- Meet performance metrics related to response time, customer satisfaction, and issue resolution.
- Stay updated with company products, services, and industry knowledge to assist clients effectively.
Qualifications
- Bachelor's degree or equivalent experience preferred.
- 1–3 years of experience in customer service (experience with US clients preferred).
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and attention to detail.
- Proficiency with CRM systems, ticketing tools, and MS Office/Google Workspace.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Flexibility to work in US time zones.
Preferred Skills
- Prior experience in BPO, IT, SaaS, or US-based client support roles.
- Knowledge of customer success practices and client retention strategies.
-
Customer Service Representative
3 weeks ago
Mumbai, Maharashtra, India NetRTech Solutions LLP Full timeJob descriptionCompany DescriptionNetRTech Solutions LLP is a technology consulting and project execution company. Our expertise lies in placements, product development, sales, and training. We strive to deliver innovative solutions and exceptional customer service to our clients.Role DescriptionThis is a full-time on-site role for a Customer Service...
-
Customer Service Representative
2 weeks ago
Mumbai, Maharashtra, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 12,00,000Customer Service RepresentativeThis is an exciting opportunity to join our team as a Customer Service Representative, where you will play a critical role in delivering exceptional customer experiences.You will be responsible for resolving customer queries and issues promptly, providing accurate information, and escalating complex cases to the relevant...
-
Customer Service Representative
2 weeks ago
Mumbai, Maharashtra, India NetRTech Solutions LLP Full timeJob description Company Description NetRTech Solutions LLP is a technology consulting and project execution company. Our expertise lies in placements, product development, sales, and training. We strive to deliver innovative solutions and exceptional customer service to our clients. Role Description This is a full-time on-site role for a Customer Service...
-
Customer Service Representative
2 weeks ago
Mumbai, Maharashtra, India beBeeCustomerService Full time ₹ 30,00,000 - ₹ 50,00,000Customer Service RepresentativeWe are seeking an ambitious professional to fill a Customer Service Specialist role.The ideal candidate will possess exceptional problem-solving skills, strong communication abilities, and the capacity to work efficiently in a fast-paced environment.The representative will be responsible for providing knowledgeable answers to...
-
Customer Service Representative
1 week ago
Mumbai, Maharashtra, India beBeeCustomerService Full time ₹ 15,00,000 - ₹ 25,00,000Job Title:Customer Service RepresentativeWe are seeking a highly skilled and professional Customer Service Representative to join our organization.Job Responsibilities:Provide exceptional customer service by answering calls professionally, taking orders, and resolving customer complaints.Follow up on customer requests to ensure that appropriate actions were...
-
Customer Service Representative
2 weeks ago
Mumbai, Maharashtra, India beBeeCustomer Full time ₹ 4,00,000 - ₹ 8,50,000Job Title: Customer Service RepresentativeWe are seeking a customer-focused professional to handle our international customer support operations. The ideal candidate will provide exceptional service to customers across different countries, ensuring high customer satisfaction by resolving queries and providing timely solutions in a professional manner.
-
Customer Service Representative
2 weeks ago
Mumbai, Maharashtra, India beBeeTelecalling Full timeCustomer Service RepresentativeWe are seeking a proactive representative to serve as the first point of contact for customer inquiries and service requests. This role is ideal for a highly communicative individual who can resolve issues with professionalism and a customer-centric mindset, ensuring all interactions are meticulously documented.Key...
-
Customer Service Representative
2 weeks ago
Mumbai, Maharashtra, India beBeeCustomerService Full time ₹ 15,00,000 - ₹ 28,00,000Job Title: Customer Service RepresentativeJob Description:We are seeking a highly motivated and organized customer service representative to join our team. The ideal candidate will have excellent communication skills, be able to multitask effectively, and have a passion for delivering exceptional customer experiences.The role involves handling customer...
-
Customer Service Representative
2 weeks ago
Navi Mumbai, Maharashtra, India beBeeCommunication Full time ₹ 25,00,000 - ₹ 50,00,000Customer Service Representative Job DescriptionKey Responsibilities:Answer incoming calls and address customer queries.Provide product/service information clearly.Record call details and maintain accurate customer records.Resolve complaints or escalate them when needed.Ensure a positive customer experience on every call.Required Skills and...
-
Customer Service Representative Opportunity
2 weeks ago
Mumbai, Maharashtra, India beBeeCommunication Full time ₹ 15,00,000 - ₹ 25,00,000Customer Service Representative OpportunityWe are seeking a skilled Customer Service Representative to join our team.Job Description:This role is ideal for individuals who are enthusiastic about communication, problem-solving, and building strong customer relationships. As a Customer Service Representative, you will be responsible for assisting customers,...