Client Servicing/ Account Manager
2 weeks ago
We are seeking a seasoned Account Manager/ Client Servicing Executive with a strong background in client services to join our dynamic team. The ideal candidate will have a minimum of 3 years of experience in account management or client relations, demonstrating a proven track record of fostering client satisfaction and maintaining long-term relationships. Experience in an agency setting will be preferred.
Key Responsibilities
Client Relationship Management: Build and maintain strong relationships with clients to ensure their needs are met and expectations exceeded.
Communication: Effectively communicate with clients and internal teams, presenting ideas and solutions clearly and professionally.
Client Satisfaction: Monitor client satisfaction levels and implement strategies to enhance the client experience.
Project Coordination: Oversee project timelines and deliverables, ensuring that all client requests are handled promptly and efficiently.
Reporting: Prepare and present regular reports on account status, performance metrics, and client feedback to senior management.
Problem Solving: Address client concerns and issues proactively, providing solutions in a timely manner.
Qualifications
Experience: Minimum of 3 years in account management or client services; agency experience is preferred.
Presentation Skills: Highly presentable with the ability to represent the company in a professional manner.
Communication Skills: Excellent verbal and written communication skills, with the ability to engage clients effectively.
Client Focus: Strong commitment to client satisfaction and a proactive approach to service delivery.
Preferred Skills
Experience in [specific industry or sector, if applicable].
Proficiency in CRM software and Microsoft Office Suite.
Strong organizational and multitasking abilities.
Benefits
Competitive salary and performance-based bonuses.
Opportunities for professional development and career advancement.
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