Client Servicing Manager

3 weeks ago

Mumbai, Maharashtra, India YAAP Full time

About Yaap:

YAAP is a new-age digital marketing, content & technology services company, operating in the fastest growing segment of the marketing and marketing services market. We are a unified, purely digital business, which disrupts the traditional model by bringing together data, AI-powered tech & content to deliver new-age creative solutions. We work with global, multinational, regional and local clients and for millennial-driven influencer brands in a 24-7 environment. We are Built for Now.

In this role you will - For this role we need an immediate joiner


•   Forge strong, lasting connections with our diverse clientele, becoming their trusted advisor and ally in their journey with us.


•  Dive deep into client requirements, uncovering insights, and understanding nuances to tailor solutions that exceed expectations.


•  Ensure seamless communication that keeps clients informed, engaged, and delighted.


• Embrace challenges with open arms, leveraging your creativity and resourcefulness to find innovative solutions to client concerns.


• Coordinate seamlessly between internal teams and clients, ensuring projects are delivered on time, on budget, and with a sprinkle of wow-factor.


• Be the ears and voice of our clients, gathering feedback, analyzing trends, and driving continuous improvement in our services.

What you need to have

·      Bachelor's degree in business, Marketing Communication or related fields.

·      Proven experience in client services or account management, preferably in a digital agency or similar environment for at least 6-8 years.

·      Excellent presentation skills.

·      Good knowledge of digital platforms.

·      Ability to work effectively both independently and as part of a team.

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