Director - Digital Product Management

This job is with American Express, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Network & Acquirer Solutions (NAS) team is at the heart of American Express. Each year, we power billions of transactions through our global payments network, serving our Issuing & Acquiring partners in more than 170 markets worldwide. We grow revenue by driving strategic, multi-year initiatives to deliver differentiated value to our merchants, partners and customers.

The Network & Acquirer Capability and Data Team within NAS works to deliver digital products and services for merchants, network acquirers and issuers, and payment facilitators such as ATM/debit, point of sale authorizations & submissions, transaction pricing, disputes and settlement that meet the evolving demands of our global payment network. The wide range of solutions we develop enable the enterprise to attract new customers, operate in new markets, react to regulatory demands, and process new/emerging types of payments. A role on this team will challenge you to broaden your business solution design, agile product, data stewardship, quality assurance and operational readiness skills while incorporating an industry perspective in a collaborative, diverse and inclusive team environment. 

This role should drive the software product and business migration strategies related data characteristics, onboarding and Know Your Customer/Business. This role will work alongside high performing product, process, and engineering teams, and the incumbent must have passion and skill for both technology and business strategy. Being an expert leader who can rapidly develop positive relationships with proven ability to lead a multi-faceted team while partnering and delivering across a large, global organization is critical to success.   

Key Job Responsibilities:

• Lead and motivate a team of Product owners and Product manager across multiple global locations, to deliver and continuously optimize solutions
• Continuously engage with stakeholders to maintain product transparency, build trust, and address concerns and challenges through defined product roadmaps, backlog and delivery
• Keep upto date with industry and competitor developments in the merchant acquiring and transaction processing space. Understand and apply new trends and market standard methodologies into product roadmap and backlogs.
• Maintain and build knowledge of AXP Global Merchant Services business and more broadly network payments and acquiring industry practices.
• Deliver on the promise by enabling capabilities against Strategic Roadmaps to drive greater value and business outcomes.

Minimum Qualifications

• Minimum of 5 plus of experience in leading and mentoring teams
• Product leadership and planning experience with extensive application of SAFE Agile discipline and preferred experience with Rally.
• Proven track record of change management and delivery in complex and highly matrixed organizations.
  High intellectual curiosity, with excellent creative and critical thinking complimented by strong problem-solving skills and ability to drive and embrace innovation.
• High level of comfort in dealing with ambiguity and occasionally imperfect information while exerting influence and driving decisions within cross-functional global teams.
• Outstanding communicator with the ability to translate complicated ideas or needs into both simple business terms and detailed technical requirements, which can be delivered by product and engineering teams.
• Strong technical aptitude and payments industry experience, preferably understanding of Acquirer and merchant card acceptance and processing.
• High energy, optimistic attitude, and a good sense of humor.
• Bachelor's/ Master Degree in Engnieering or equivalent qualification preferred or relevant years of professional experience

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.