
Logistics Customer Service Representative
3 weeks ago
Job Title: Customer Service Representative (CSR) in Night Shift in Noida
Joining date asap.
Key Responsibilities:
- Respond to customer inquiries via phone, email, or chat regarding order status, shipping, and returns
- Monitor and manage order fulfillment processes to ensure timely delivery
- Coordinate with warehouse and logistics teams to resolve issues and expedite orders
- Track shipments and update customers on delivery timelines
- Handle complaints and escalate complex issues to supervisors when necessary
- Maintain accurate records of customer interactions and transactions
- Assist in improving fulfillment workflows based on customer feedback
Qualifications
- High school diploma or equivalent (Bachelor's degree preferred)
- 1–2 years of experience in customer service or order fulfillment
- Strong communication and problem-solving skills
- Familiarity with CRM systems and order tracking software
- Ability to multitask in a fast-paced environment
- Detail-oriented with a focus on accuracy
Additional Skills
- Experience in e-commerce or logistics
- Knowledge of inventory management systems
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