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Customer Service Representative

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Noida, Uttar Pradesh, India beBeeCustomerService Full time ₹ 15,00,000 - ₹ 20,00,000
Job Opening: Customer Service Representative

In this pivotal role, you will be the initial point of contact for clients with grievances or inquiries.

Your primary responsibility will be to create tickets based on customer requests and work towards resolving them within predetermined timeframes.

Key Responsibilities:
  1. Efficiently manage customer complaints and queries.
  2. Create and assign tickets in accordance with established guidelines.
  3. Communicate effectively with customers regarding ticket closure and timelines.
  4. Promptly escalate unresolved issues to the next level.
Requirements:
  • Bachelor's/Master's degree from a recognized institution.
  • A minimum of 3 years of experience in inbound telecalling.

The ideal candidate should possess excellent communication skills, be proactive, and adhere to defined processes.