Customer Project Manager

2 weeks ago

Pune, Maharashtra, India DataKrew Pvt. Ltd. Full time
Job Description

Job Overview:

We are seeking a dynamic and experienced Customer-Facing Project Manager to oversee the successful delivery of various customer projects. The ideal candidate will possess a strong understanding of both technical and commercial aspects, ensuring that customer goals are met through precise project management and regular communication. This role requires managing hybrid projects that involve both product (hardware and software) delivery and customized development services with certifications and compliances.

Key Responsibilities:

  • Project Handover: Understand the technical and commercial scope of customer projects through detailed handover from the sales team.

  • Project Management: Manage hybrid projects, including both hardware and software components, along with customized development services.

  • Timeline Management: Plan and oversee the project delivery timeline with structured documentation and consistent progress reporting.

  • Customer Success: Ensure customer goals and success are aligned with project deliverables through a deep understanding of their needs.

  • Regular Communication: Maintain frequent communication with customers through cadence meetings and various communication channels (Slack, Email, WhatsApp, etc.).

  • Stakeholder Coordination: Collaborate with internal technical teams and management to schedule tasks and align resources for timely project delivery.

  • Tool Management: Use internal back-office management tools to maintain up-to-date project details and progress.

  • Project Management Software: Utilize and be proficient in project management tools such as Monday, Asana, Jira, Bitrix24, etc.

  • Remote Collaboration: Work efficiently in a remote-first environment using asynchronous communication while coordinating across various time zones.

  • Certifications and Compliances: As our products (hardware and software platform) are sold to customers globally, the Customer Project Manager is also expected to understand the regional requirements of product certifications and compliances and liaise with the correct agencies to obtain these on behalf of the company.

Requirements:

  • Proven experience managing customer-facing projects involving hardware and software delivery.

  • Strong communication skills with the ability to handle multiple communication platforms and channels effectively.

  • Strong proficiency in written and spoken English (IELTS, TOEFL, or other scores can be submitted).

  • Experience working in remote-first companies, with a preference for experience in asynchronous communication environments.

  • Solid understanding of IT-based project management methodologies, especially in hybrid product and service delivery.

  • Proficiency in project management tools like Monday, Asana, Jira, Bitrix24, or similar.

  • Knowledge of IoT hardware and SaaS software certifications and compliances (like CE, RoHS, SOC-2, ISO, etc) is a plus point.

  • Excellent organizational skills and a structured approach to managing project timelines and documentation.

  • Strong problem-solving abilities and a customer-oriented mindset.

Qualifications

  • Experience in handling projects that involve both product delivery and customized development services.

  • Previous experience managing complex projects in a remote or hybrid work environment.

  • A background in working closely with technical teams, ensuring alignment between technical requirements and customer expectations.

  • Minimum 5 years of relevant experience.

Additional Information

Please submit your resume and a brief cover letter detailing your experience in managing hybrid projects, your communication style, and examples of how you've successfully ensured customer success.

Datakrew is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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