Project Manager
4 weeks ago
Job Title: Project Manager - Customer Success
Location: Pune, India
Company: iMocha
About iMocha:
- iMocha is a global leader in skills assessment and skills intelligence, empowering organizations to adopt a skills-first approach to workforce development.
- Our AI-powered platform helps enterprises make intelligent talent decisions, enabling them to upskill, reskill, and hire top talent efficiently.
Job Summary:
- We are seeking an experienced Project Manager to join our dynamic team in Pune.
- The ideal candidate will have 7+ years of experience in project management and PMO functions.
- This role requires strong leadership skills to manage a team while ensuring seamless execution of projects.
- The candidate should be proficient in PMO best practices, customer engagement, and cross-functional collaboration to drive business success.
Key Responsibilities:
- Lead and manage a team for projects ensuring high performance, productivity, and engagement.
- Oversee customer success projects, ensuring timely delivery, resource allocation, and alignment with organizational goals.
- Develop and implement PMO best practices, methodologies, and governance frameworks to optimize customer success processes.
- Creating / Updating the communication plan, risk management plan, project planning, work allocation, tracking progress, tracking customer feedback to ensure timely closure
- Collaborate with cross-functional teams including Sales, Product, and Engineering to enhance customer experience and product adoption.
- Define and track key performance metrics (KPIs) related to customer success, retention, and satisfaction.
- Drive continuous improvement initiatives to enhance customer onboarding, engagement, and renewal strategies.
- Act as a strategic advisor to customers, understanding their business needs and providing solutions through iMocha's platform.
- Identify risks and proactively develop mitigation plans to ensure project and customer success.
- Conduct regular team meetings, training sessions, and performance reviews to build a high-performing customer success team.
- Provide detailed reports and insights on customer success performance to senior leadership.
- Track and monitor project health to ensure timely execution and risk mitigation.
- Establish and maintain strong stakeholder relationships to ensure alignment on customer objectives.
- Conduct quarterly business reviews (QBRs) with customers to assess satisfaction and growth opportunities.
- Monitor product adoption trends and work with Product teams to drive feature utilization.
- Gather and analyze customer feedback, ensuring continuous product and service enhancements.
- Foster inter-personal relationship management with Product and Engineering teams to streamline communication and issue resolution.
Required Skills & Qualifications:
- 7+ years of experience in Project Management or PMO functions.
- Proven track record of managing and leading customer facing teams.
- Strong expertise in PMO frameworks, project governance, and best practices.
- Excellent knowledge of account management, and retention strategies.
- Proficiency in project management tools (JIRA, Asana, or similar).
- Strong analytical and problem-solving skills with a customer-centric mindset.
- Excellent communication, stakeholder management, and negotiation skills.
- Experience working in a SaaS or technology-driven environment is preferred.
- PMP, PRINCE2, or equivalent certifications are a plus.
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