Genesys Testing Engineers

5 days ago


Hyderabad, India JUARA IT SOLUTIONS Full time

Job Title: Genesys Testing Engineers

Experience Range: 3-7 years

Notice Period: Short joiners (maximum up to 30 days)

Shift Timing: UK Timing

Joining Location: Pan India

Responsibilities:

  • Analyze system specifications to understand requirements.
  • Develop detailed test plans and test cases.
  • Execute test cases and identify defects.
  • Document and report defects to the development team.
  • Collaborate with the development team to resolve issues.
  • Ensure software meets quality standards and best practices.
  • Participate in review meetings and provide feedback.

Key Technical Skills:

  • Experience with Genesys Contact Centre testing.
  • Knowledge of Genesys Workforce Management (WFM).
  • Experience with testing Contact Centre Reports.
  • Ability to write test scripts from designs (e.g., call flow test cases from Visio).
  • Proficiency in Jira, Excel, and Word.
  • Ability to work independently and in a team.
  • Strong project leadership and communication skills, including customer-facing interactions.


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