Phone Banking Officer

4 weeks ago


Chennai, India Axis Bank Full time

Pls attend direct walk in Interview from 10th Sep 2025 to 12th Sept 2025 Time : 10.30 am to 3.30


Venue: Axis Bank Ltd, Global Infocity Park, Module 1 & 2, 10th Floor, Block A, MGR Salai, Perungudi, Chennai- .



About Axis Phone Banking

Axis Phones engages with Axis Banks customers and prospects, virtually, through the inbound contact center to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. Supports sales and operations teams in the day-to-day improvement of transactions and its quality via employee engagement and coaching activities. Keeps a check on any malpractices and defines actions basis severity of incidents. The overall objective is to improve customer engagement leading to superior customer experience with improved productivity and sales effectiveness.


Role - AXIS - Phone Banking Officer

Process : Voice Process / Inbound Calls (WORK FROM OFFICE)

Job Type: Full Time

Industry : Banking

Location : Chennai

Shift Timing : This role is rotational shift and week offs 24/7 rotational shifts. Work hours for Women 6:30 am to 9:30 Pm rotational shifts, 2 days week off on rotational basis. Week offs Any Random 2 days off / No Fixed Consecutive Off.


Role & responsibilities

The role exists for effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum handling time along with cross selling and upselling various products.


Effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum call handling time

* Delivering service with requisite courtesy and accuracy

* Demonstrating complete onus to customers queries / problems

* Adhering to product and process requirements with nil errors

* Escalating customer issues to the right internal stakeholders

* Ensuring process efficiency and effectiveness

* Complying to service and sales guidelines

* Achieving Call Quality targets and other key performance indicators, Cross-sell / upsell products like loans, mortgages, priority / elite accounts, etc.


Preferred candidate profile

Graduate or post-graduate from a recognized institution.

2- 4 years of relevant experience.

Candidate who can join immediately are preferred.

Freshers can apply. (Graduation - should be passed in all semesters)


For successful execution of the job, a candidate should possess the following:

Excellent English communication, Service mindset, Enthusiastic and self-motivated, Ability to work in a dynamic environment, good comprehension skills, Team player with a positive attitude, Knowledge about the Banking industry will be an added advantage.



Pls attend direct walk in Interview from 10th Sep 2025 to 12th Sept 2025, Time: 10.30 am to 3.30


Venue: Axis Bank Ltd, Global Infocity Park, Module 1 & 2, 10th Floor, Block A, MGR Salai, Perungudi, Chennai- .


Role: Voice / Blended - Other

Industry Type: Banking

Department: Customer Success , Service & Operations

Employment Type: Full Time, Permanent

Role Category: Voice / Blended

Education

UG: Any Graduate

PG: Any Postgraduate


  • Phone Manager

    1 week ago


    Chennai, Tamil Nadu, India Banking Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Responsibilities:Manage phone banking operationsEnsure customer satisfactionCollaborate with team membersMaintain compliance standardsAchieve sales targets


  • Chennai, Tamil Nadu, India Nodoos Tech solutions private limited Full time ₹ 399 per year

    A Phone Banking Officer is responsible for handling customer interactions over the phone to provide assistance with banking products and services. They resolve customer queries and complaints, provide accurate information, and promote bank products through cross-selling and upselling. This role requires maintaining customer records, following banking...


  • Chennai, Tamil Nadu, India 8QUEENS SOFTWARE TECHNOLOGIES PRIVATE LIMITED Full time

    A Phone Banking Officer is a customer service and sales professional in the banking sector who assists clients with their banking needs over the phone. This role combines customer relationship management, product promotion, and problem resolution to ensure efficient service delivery and customer satisfaction. Key Responsibilities - Handle inbound and...


  • Greams Road, Chennai, Tamil Nadu, India Buzzworks Business Services Pvt Ltd Full time

    **Greetings from Buzzworks Business services.....!** **Role** **:Phone Banking Officer** **Experienced : CTC Upto 5 L For Fresher : CTC Upto 2.50 LPA Fixed.** **Key Responsibilities**: - **Customer Service**: - Address customer inquiries about account information, transactions, and other banking products via phone. - Assist customers with...

  • Phone Banking Officer

    3 weeks ago


    Chennai, Tamil Nadu, India, Tamil Nadu Axis Bank Full time

    Pls attend direct walk in Interview from 10th Sep 2025 to 12th Sept 2025 Time : 10.30 am to 3.30Venue: Axis Bank Ltd, Global Infocity Park, Module 1 & 2, 10th Floor, Block A, MGR Salai, Perungudi, Chennai-600096.About Axis Phone BankingAxis Phones engages with Axis Banks customers and prospects, virtually, through the inbound contact center to provide a...

  • Phone Banking Officer

    2 weeks ago


    Chennai, India QWEEN NETWORK LLP Full time

    The Phones Officer role is focused on rendering services to Bank customers and ensuring. satisfactory, first-time resolution is provided for all customer queries. To be successful at this role the incumbent needs to be the best for our customers by ensure process efficiency and cross-sell / upsell set products. Key Responsibilities: - Be the best for our...


  • Chennai, India Call For Jobs Full time

    Six working days for a week, which has rotational weekly off basis business requirements. Not every Sunday is weekly off. Have to take inbound calls for 480 minutes or to do outbound for 480 minutes everyday depends on your work assigned within 9 hours of shift time. 1. The incumbent is responsible for representing the Bank and presenting the bouquet of...


  • Chennai, Tamil Nadu, India Axis Bank Full time

    Phone Banking Officer - Voice**INTERNAL USAGE**: **No. of Vacancies**: **Reports to**: **Is a Team leader?** - No**Team Size**: **Grade**: **Business**: - Retail Operations**Department**:- Axis Phone**Sub**Department**: - Axis Phone**Location**: - Mumbai/Chennai**About Axis Phones** Axis Phones engages with Axis Banks customers and prospects, virtually,...


  • Chennai, Tamil Nadu, India Qween Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Manage Customer queries via phone banking and inbound calls- Provide exceptional service through inbound voice processing- Handle incoming calls with expertise and resolve issues promptly- Cross-selling and up-selling are part of your KPI Required Candidate profileExcellent English communication skills Both Graduates and PGs can apply Freshers with PG ...


  • Chennai, India Axis Bank Full time

    Job Description Phone Banking Officer - Voice INTERNAL USAGE: No. of Vacancies: Reports to: Is a Team leader No Team Size: Grade: Business: Retail Operations Department: Axis Phone Sub-Department: Axis Phone Location: Mumbai/Chennai About Axis Phones Axis Phones engages with Axis Banks customers and prospects, virtually, through the inbound contact center to...