Technical Support Engineer
3 weeks ago
Position Title: Technical Support Engineer L2 Cloud SolutionLocation: Noida – HybridReports to: Service Delivery Manager / L2 ManagerAbout the Role: As a Technical Support Engineer L2 Cloud Solution at Ingenico, you will provide cloud platform and production support for Ingenico devices and platforms. You will manage incidents and technical issues for internal staff, field technicians, and clients, and support high-priority production incidents across multiple regions.Key Responsibilities:Investigate and resolve issues escalated to the L2 team.Provide production environment support, track and report incidents via Jira, and ensure SLA compliance.Liaise with cross-functional teams to gather information and deliver timely support.Identify recurring issues, recommend process/software improvements, and update documentation/FAQs.Conduct customer site visits for advanced troubleshooting when required.Review, draft, and manage incident communications across established channels.Oversee production management for new releases.Deliver 24/7 support for high-priority production incidents.Core Skills:ITIL certification required.Customer-centric, proactive, solution-oriented, and problem-solving mindset.Experience with ticketing tools.Scripting and log analysis.Strong communication, interpersonal, organizational, and decision-making skills.Ability to manage APAC tickets and support incidents effectively.Experience:3+ years in global operations or technical support environment.Technical and on-call customer support experience.Incident and problem management experience.Documentation and knowledge management experience.Familiarity with payment terminals and payment ecosystem (preferred).Core Requirements:Excellent written and verbal communication.Strong time management, prioritization, and multitasking abilities.Ability to work independently and collaboratively.Proactive, initiative-driven, and KPI-focused.Flexible to accommodate 24/7 support requirements.Qualification:Tertiary qualification in an IT discipline.ITIL certification.AWS certification (preferred).Compliance:Contribute to health and safety at work by identifying, reporting, and controlling hazards, and promptly reporting incidents.Comply with all applicable company policies.A favourable Police Check and other background checks are required.Information Security:Comply with company policies and procedures related to information security and confidentiality.Avoid actions that may pose a risk to information security, including non-work activities.Report any breaches of privacy, security, or confidentiality promptly.Ready to Make an Impact? Join us and help shape the future of payments across Asia. Apply now.Learn more about Ingenico: Ingenico Global Website Ingenico LinkedIn
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L1 Technical Support Engineer
2 weeks ago
Industrial Area, India Tech Mahindra Full timeWe are Hiring Freshers - BCA/MCA/B.Sc IT, B.Sc Computers/ B.Tech and M.Tech Candidates with Excellent Communication for "Technical support role". Candidate should be Immediate Joiners batch date is 28th October, 2025. Please share only the quality profiles. 🚨 We’re Hiring! Tech Mahindra L1 Networking Engineer (Voice Support) | Noida Location: Sec-81,...
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Technical Support Associate
3 weeks ago
Industrial Area, India Talent Toppers Full timeExperience required - 0 to 3 yearsJob descriptionShould have attended regular school/college with 10+2+3 as minimum qualification (regular/fulltime course) in any stream of subject, Diploma graduates - 10+2+3 years as minimum qualification.Good understanding of computer systems, mobile devices and other tech products.Ability to diagnose and troubleshoot...
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Technical Integration Support Engineer
4 weeks ago
Industrial Area, India Ingenico Full timeAbout IngenicoIngenico is a global leader in the fintech space with over three decades of experience and more than 3,000 employees worldwide. We simplify payments by delivering secure and innovative solutions that eliminate complexity and make commerce seamless—across any channel, device, or payment method.Objective:The role is to support our customers and...
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Technical Support Specialist
4 weeks ago
Industrial Area, India Scry AI Full timePosition: Client Support SpecialistLocation: India (Remote)Employment Type: Full-TimeSchedule: Monday to Friday, Day ShiftCompany DescriptionScry AI is a leading provider of AI-powered enterprise solutions, delivering transformational business outcomes through products like Collatio® (automation of complex document processing across financial, legal, and...
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Technical Support Engineer II
2 weeks ago
Industrial Area, India TECEZE Full timeJob Title: L2 Technical Support EngineerLocation: Noida, India Employment Type: Full-Time Work Mode: On-Site Experience: 2.5-4 yearsQualification & CertificationsGraduate OR 3 Years Diploma in Electronics & Communication or Computer Engg.2.5-4 years of experience.ITIL Ver 3/4 trained. Certification added advantage.Excellent domain knowledge and technical...
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Voice Support Technician
2 weeks ago
Industrial Area, India TRDFIN Support Services Pvt Ltd Full timeLocation: Noida Sec 135 Role & responsibilities: - Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service. - Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting. - Walks customers through common phone hardware and...
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Network Technical Support Engineer
4 weeks ago
Industrial Area, India Tech Mahindra Full timeDear Connections,Looking for Networking Engineer L1 Voice Support.Qualification - Graduate with Computer Science Background is mandatory. Engineering background, certification on networking concepts preferred.Work Experience - 12 months - 3 yearsSkills and Ability:- - Comprehensive understanding of typical home network deployments is required. - The...
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Security Engineer, Technical Support L2
3 weeks ago
Industrial Area, India Incedo Inc. Full timeIncedo is hiring for the position of Security Engineer (Tech Support) for one of our clients. If you meet the requirements, please share your profile.Key Responsibilities:- Provide L2 support via phone, email, and case portal, ensuring timely resolution within defined SLAs and proper escalation of critical issues.- Support firewall devices, including setup,...
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Administrative and Technical Support Coordinator
3 weeks ago
Industrial Area, India Suraasa Full timeAbout the role:We are seeking a proactive and detail-oriented Admin & IT Executive to manage office administration and provide technical support across the organisation. This role will ensure smooth day-to-day operations, efficient facility and vendor management, and reliable IT infrastructure and support for the team. The ideal candidate should be...
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Technical Manager
3 weeks ago
Industrial Area, India Burmeister & Wain Energy Full timeWe are looking for a highly skilled and experienced Technical Manager to join our team at BWEJob PurposeThe Technical Manager ensures the technical excellence of boiler engineering projects, both in conceptual and detailed design. As the office highest technical reference, this role guarantees that engineering deliverables meet contractual requirements,...