Customer Support Engineer

3 weeks ago

Industrial Area, India R Systems Full time

About us

At R Systems we are shaping the future of technology by designing cutting-edge software #products, platforms, and #digital experiences that drive business growth for our clients.

Our product mindset and advanced engineering capabilities in #Cloud, Data, #AI, and Customer Experience empower us to deliver innovative solutions to key players across the high-tech industry. This includes ISVs, SaaS, and Internet companies, as well as leading organizations in #telecom, #media, #healthcare, #finance, and #manufacturing. We are Great Place To Work Certified in 10 countries where we have a full-time workforce: India, the USA, Canada, Poland, Romania, Moldova, Indonesia, Singapore, Malaysia, and Thailand.

Work Mode - 5 Days WFO ( Noida Sec 62 )

Notice Period - Immediate to 30 Days

Mandatory Skills:- Firmware, Technical Support Engineer 2, Production Support, L2, AWS, smart product, IOT


Job Description:-

Bachelor’s degree in Electrical Engineering, Software Engineering, Computer Science, Computer Engineering, or related Engineering discipline

- 5Yrs + of experience in troubleshooting and development including 1+ years of experience in the Smart Products & IoT area

- Hands on using device flashing tools and handling of hardware safely

- Basic concepts of embedded operating systems (RTOS/Linux), Microcontrollers and memory management

- Understanding of embedded interfaces such as UART, SPI, USB

- Experience testing WLAN, Bluetooth, Cellular connectivity products

- Experience with IoT / IP protocols such as MQTT, COAP, TCP, UDP, DHCP, DNS, HTTPS, MDNS

- Experience in all stages of Software testing including Requirement gathering, Requirement Traceability matrix and Preparation of Test plan, Test case, Test Bed setup, Test Scripts & Defect tracking by using tool like Bugzilla, JIRA

- Experience in Validation& Verification of Software by conducting Smoke testing, Sanity testing, Black box testing, and System testing, Regression testing, Integration testing, Functional/Non-functional testing

- Experience in complete Software testing life cycle by performing end-to end call flow for test deliverable through SDLC and methodologies like Iterative, Waterfall and Agile (SCRUM)

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