Customer Support Engineer

3 weeks ago


Industrial Area, India R Systems Full time

About us

At R Systems we are shaping the future of technology by designing cutting-edge software #products, platforms, and #digital experiences that drive business growth for our clients.

Our product mindset and advanced engineering capabilities in #Cloud, Data, #AI, and Customer Experience empower us to deliver innovative solutions to key players across the high-tech industry. This includes ISVs, SaaS, and Internet companies, as well as leading organizations in #telecom, #media, #healthcare, #finance, and #manufacturing. We are Great Place To Work Certified in 10 countries where we have a full-time workforce: India, the USA, Canada, Poland, Romania, Moldova, Indonesia, Singapore, Malaysia, and Thailand.

Work Mode - 5 Days WFO ( Noida Sec 62 )

Notice Period - Immediate to 30 Days

Mandatory Skills:- Firmware, Technical Support Engineer 2, Production Support, L2, AWS, smart product, IOT


Job Description:-

Bachelor’s degree in Electrical Engineering, Software Engineering, Computer Science, Computer Engineering, or related Engineering discipline

- 5Yrs + of experience in troubleshooting and development including 1+ years of experience in the Smart Products & IoT area

- Hands on using device flashing tools and handling of hardware safely

- Basic concepts of embedded operating systems (RTOS/Linux), Microcontrollers and memory management

- Understanding of embedded interfaces such as UART, SPI, USB

- Experience testing WLAN, Bluetooth, Cellular connectivity products

- Experience with IoT / IP protocols such as MQTT, COAP, TCP, UDP, DHCP, DNS, HTTPS, MDNS

- Experience in all stages of Software testing including Requirement gathering, Requirement Traceability matrix and Preparation of Test plan, Test case, Test Bed setup, Test Scripts & Defect tracking by using tool like Bugzilla, JIRA

- Experience in Validation& Verification of Software by conducting Smoke testing, Sanity testing, Black box testing, and System testing, Regression testing, Integration testing, Functional/Non-functional testing

- Experience in complete Software testing life cycle by performing end-to end call flow for test deliverable through SDLC and methodologies like Iterative, Waterfall and Agile (SCRUM)


  • Customer Support

    2 weeks ago


    Industrial Area, India Aeris Full time

    As a Technical support engineer, you will provide technical support to customers world-wide. Will demonstrate excellent interpersonal skills while troubleshooting technical issues, provide timely customer feedback, and support roll-out of new applications, among other duties. What You’ll Be Responsible For: Troubleshooting technical issues directly with...


  • Industrial Area, India TRDFIN Support Services Pvt Ltd Full time

    We are hiring enthusiastic and customer-focused individuals to join our team as Customer Support Executives for a leading global sportswear brand. This is an excellent opportunity for fresh graduates or candidates with prior international BPO voice experience to build a rewarding career in customer support.Key ResponsibilitiesHandle inbound and outbound...


  • Industrial Area, India TRDFIN Support Services Pvt Ltd Full time

    Location: Noida Sec 135 Role & responsibilities: - Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service. - Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting. - Walks customers through common phone hardware and...


  • Industrial Area, India Novora Full time

    Novora is a direct-to-consumer (DTC) brand redefining the future of medical apparel via proprietary fabric technology and innovative garment construction and design. Our mission is to inspire a new aura of medical professionals by developing technologically advanced medical apparel.As we scale, we're looking for a dynamic, detail-oriented, and...


  • Industrial Area, India Sotbella Full time

    Job Title: Customer Service RepresentativeLocation: NoidaDepartment: Customer Experience / Customer ServiceReports To: Customer Support Manager / Operations HeadEmployment Type: Full-TimeAbout Sotbella-Sötbella was born in 2023, with a desire to blend bold fashion with timeless elegance, while staying rooted in inclusivity, individuality and...


  • Industrial Area, India Ingenico Full time

    About IngenicoIngenico is a global leader in the fintech space with over three decades of experience and more than 3,000 employees worldwide. We simplify payments by delivering secure and innovative solutions that eliminate complexity and make commerce seamless—across any channel, device, or payment method.Objective:The role is to support our customers and...


  • Industrial Area, India Ingenico Full time

    Position Title: Technical Support Engineer L2 Cloud SolutionLocation: Noida – HybridReports to: Service Delivery Manager / L2 ManagerAbout the Role: As a Technical Support Engineer L2 Cloud Solution at Ingenico, you will provide cloud platform and production support for Ingenico devices and platforms. You will manage incidents and technical issues for...


  • Industrial Area, India Incedo Inc. Full time

    Incedo is hiring for the position of Security Engineer (Tech Support) for one of our clients. If you meet the requirements, please share your profile.Key Responsibilities:- Provide L2 support via phone, email, and case portal, ensuring timely resolution within defined SLAs and proper escalation of critical issues.- Support firewall devices, including setup,...


  • Industrial Area, India HCLTech Full time

    📢 MEGA WALK-IN DRIVE at HCLTech (Voice Process – Banking Domain)📍 Venue:👥 Interview Mode: Face-to-Face📍 Walk-in Drive Location: HCLTech, A-8 & 9, Block A, Sector 60, Noida, Uttar Pradesh 201301📅 Dates: Monday & Tuesday, 13th & 14th October 2025🕒 Time: 11:00 AM – 3:00 PMRole DetailsDesignation: AssociateExperience: 1 to 3 Years in...


  • Industrial Area, India Tech Mahindra Full time

    We are Hiring Freshers - BCA/MCA/B.Sc IT, B.Sc Computers/ B.Tech and M.Tech Candidates with Excellent Communication for "Technical support role". Candidate should be Immediate Joiners batch date is 28th October, 2025. Please share only the quality profiles. 🚨 We’re Hiring! Tech Mahindra L1 Networking Engineer (Voice Support) | Noida Location: Sec-81,...