Security Engineer, Technical Support L2

1 week ago

Industrial Area, India Incedo Inc. Full time

Incedo is hiring for the position of Security Engineer (Tech Support) for one of our clients. If you meet the requirements, please share your profile.Key Responsibilities:- Provide L2 support via phone, email, and case portal, ensuring timely resolution within defined SLAs and proper escalation of critical issues.- Support firewall devices, including setup, upgrades, policy configuration, and troubleshooting.- Assist with the configuration of NAT, VPNs (IPSec/SSL), firewall rules, routing, and proxy policies.- Analyze traffic logs, system health alerts, and security events using diagnostic tools.- Guide users on best practices for perimeter defense, intrusion prevention, and remote access.- Work with customers to resolve device performance, failover, and HA setup issues.- Contribute to internal knowledge base articles and suggest improvements to existing documentation.- Collaborate with L3 engineering, QA, and product teams for unresolved issues and product-level bugs.- Participate in on-call rotations and support coverage for high-priority or after-hours incidents as needed.Technical Skills Required:- Strong understanding of network protocols: TCP/IP, UDP, DNS, DHCP, VLANs, etc.- Strong understanding of routing protocols: OSPF, BGP, EIGRP, etc.- Hands-on experience with WatchGuard Firebox or comparable UTM/NGFWs (Fortinet, SonicWall, Palo Alto, Checkpoint, etc.).- Proficiency in IPSuite (TCP/IP), VPN, Routing & Switching (OSPF, BGP, VLAN, VTP, STP, EtherChannel, High Availability, IPSLA), ACL, NAT, DNS, DHCP, Packet Analysis (Wireshark & tcpdump), MFA, IPSec, SSL, and Log analysis.- Exposure to Syslog, SNMP, and basic scripting for automation/log parsing.- Proficiency with CRM tools like Salesforce or Zendesk.Preferred Certifications:- Palo Alto (PCNSA & PCNSE) or "CCNA Security"Email ID- sanjaybhatt@incedoinc.comAkansha Makhija, Amit Srivastava, Vipin Arora, Jitender Sharma, Amit Roy

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