Technical Support Specialist

3 weeks ago

Industrial Area, India Scry AI Full time

Position: Client Support Specialist

Location: India (Remote)

Employment Type: Full-Time

Schedule: Monday to Friday, Day Shift


Company Description

Scry AI is a leading provider of AI-powered enterprise solutions, delivering transformational business outcomes through products like Collatio® (automation of complex document processing across financial, legal, and operational domains), Auriga® (Enterprise Knowledge Intelligence Platform), and Concentio® (IoT + AI platform for real-time monitoring and automation). Founded in 2014, we combine proprietary AI algorithms, domain-specific ontologies, and enterprise-grade integration capabilities to serve industries including finance, logistics, insurance, utilities, manufacturing, and construction.


Position Overview

We’re seeking a Client Support Specialist who will serve as the primary point of contact for our clients, ensuring they maximize the value of Scry AI’s solutions. This role requires a mix of strong communication, technical problem-solving, and customer relationship management skills. You’ll work closely with product, engineering, and sales teams to ensure seamless onboarding, issue resolution, and proactive client engagement. The ideal candidate is empathetic, detail-oriented, and thrives on helping clients succeed while representing their needs internally.


Key Responsibilities

Client Engagement & Support

  • Act as the first point of contact for client inquiries, providing timely and professional responses.
  • Manage onboarding and training sessions to ensure smooth adoption of Scry AI platforms.
  • Troubleshoot issues related to Collatio®, Auriga®, and Concentio®, coordinating with technical teams as needed.


Relationship Management

  • Build strong relationships with client stakeholders, ensuring satisfaction and long-term engagement.
  • Proactively identify client challenges and provide solutions or escalate appropriately.
  • Gather client feedback to influence product improvements and roadmap priorities.


Documentation & Reporting

  • Maintain accurate records of client interactions, issue resolutions, and support tickets.
  • Create and update knowledge base articles, FAQs, and training materials to empower clients.
  • Generate regular reports on client health, support metrics, and recurring issues.


Collaboration

  • Partner with product managers, engineers, and sales teams to deliver client success.
  • Coordinate with marketing and training teams to ensure clients receive updated collateral and product guides.


Qualifications

  • Bachelor’s degree in Business, Computer Science, or related field.
  • 2+ years of experience in client support, technical support, or customer success, preferably in SaaS, AI, or enterprise technology.
  • Strong understanding of enterprise software and ability to learn technical details quickly.
  • Excellent communication, problem-solving, and relationship-building skills.
  • Familiarity with CRM, ticketing, or support platforms (e.G., Zendesk, Salesforce, HubSpot).
  • Ability to manage multiple client accounts in a fast-paced environment.


What We Offer

  • Work at the forefront of AI innovation in high-impact industries.
  • A client-facing role with opportunities to build long-term relationships with global enterprises.
  • Competitive compensation and performance incentives.
  • Professional development opportunities in AI, enterprise technology, and client success management.


Tip for candidates

If this role interests you, then follow our page to stay updated on similar future job openings and insights.

  • Cloud Adoption Specialist

    3 weeks ago

    Industrial Area, India Denave Full time

    Denave is looking for a Solution Area Specialist to increase Cloud Revenue and Cloud Consumption Revenue by Selling with Cloud Partners (Cloud Solution Providers and Independent Solution Vendors). Sales exposure Pre-Sales Assistance to Sales team. Product demo to clients. Support Tele Sales to drive large and complex deals with advance workload in SMB with...

  • Technical Support Associate

    2 weeks ago

    Industrial Area, India Talent Toppers Full time

    Experience required - 0 to 3 yearsJob descriptionShould have attended regular school/college with 10+2+3 as minimum qualification (regular/fulltime course) in any stream of subject, Diploma graduates - 10+2+3 years as minimum qualification.Good understanding of computer systems, mobile devices and other tech products.Ability to diagnose and troubleshoot...

  • Voice Support Technician

    2 weeks ago

    Industrial Area, India TRDFIN Support Services Pvt Ltd Full time

    Location: Noida Sec 135 Role & responsibilities: - Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service. - Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting. - Walks customers through common phone hardware and...

  • Administrative and Technical Support Coordinator

    2 weeks ago

    Industrial Area, India Suraasa Full time

    About the role:We are seeking a proactive and detail-oriented Admin & IT Executive to manage office administration and provide technical support across the organisation. This role will ensure smooth day-to-day operations, efficient facility and vendor management, and reliable IT infrastructure and support for the team. The ideal candidate should be...

  • Marketing Automation Campaign Specialist

    2 weeks ago

    Industrial Area, India Oswaal Books Full time

    Job Profile - Marketing Automation Specialist Exp- 3-8 yrsLocation - Noida Sec 142 About the RoleThe Marketing Automation Specialist will play a crucial role in developing and executing marketing automation strategies that drive engagement and conversion. This position requires a blend of technical expertise and creative thinking to enhance our marketing...

  • Technical Training Specialist

    3 weeks ago

    Industrial Area, India Vensure Employer Solutions Full time

    Vensure Employer Solutions Vensure Employer Solutions is a leading provider of comprehensive HR services and technologies. As we continue to grow through strategic acquisitions and innovation, we are seeking dynamic training professionals to join our Training & Development team. Position Summary: We are seeking proactive and adaptable System Training...

  • IT Technical Sourcing Specialist

    2 weeks ago

    Industrial Area, India Talent Toppers Full time

    Desired CandidateIdeal incumbent will have at least 6 months to 3 years of multi facet hiring experience on permanent positions with Tier 1 / Top IT, Technology, Consulting, Product based clients.The incumbent should have excellent candidate management / engagement / relationship management skills from sourcing of CV till the joining phaseExcellent logical...

  • Technical Support Engineer II

    2 weeks ago

    Industrial Area, India TECEZE Full time

    Job Title: L2 Technical Support EngineerLocation: Noida, India Employment Type: Full-Time Work Mode: On-Site Experience: 2.5-4 yearsQualification & CertificationsGraduate OR 3 Years Diploma in Electronics & Communication or Computer Engg.2.5-4 years of experience.ITIL Ver 3/4 trained. Certification added advantage.Excellent domain knowledge and technical...

  • Technical Sourcing Specialist

    2 weeks ago

    Industrial Area, India Net2Source (N2S) Full time

    We are hiring Technical Recruiter to support our Fortune 500 clients in the US market who will be responsible for sourcing, screening, evaluating candidates for further submissions to their team leads for various open roles for their clients they are supporting across various skills. This role involves building a strong pipeline of candidates after...

  • L1 Technical Support Engineer

    2 weeks ago

    Industrial Area, India Tech Mahindra Full time

    We are Hiring Freshers - BCA/MCA/B.Sc IT, B.Sc Computers/ B.Tech and M.Tech Candidates with Excellent Communication for "Technical support role". Candidate should be Immediate Joiners batch date is 28th October, 2025. Please share only the quality profiles. 🚨 We’re Hiring! Tech Mahindra L1 Networking Engineer (Voice Support) | Noida Location: Sec-81,...