End User Support Technician

3 days ago

Hyderabad, India HCLTech Full time

Job Description:Remote Desktop Support Team member is required to perform a support role for desktop related issue,, equipment configuration, back up maintenance, software installing/de-installing.Provide answers to the clients by identifying problems; researching answers; guiding client through corrective steps.Daily Activities:Dealing with International clients and have proficient international client support Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end usersRoute problems to internal I.M. support staff.Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.Administer and provide User Access and Exit controls.Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention's.Understanding on AD DS, Azure AD, DNS, DHCP, Azure VNET, Networks, Azure cloud.Help in organizing and managing of the business applications that is installed on Azure VD / Citrix.ITIL Knowledge (Incident /Problem /Change Management).Good understanding on Installing, upgrading, configuring of required Citrix VAAD and other virtualization productsGood troubleshooting skills in Citrix printers, profiles, resource manager's thresholds, Azure VD host pool configurationInstalled Application troubleshooting. Like MS office, outlook, Adobe, etcWindows OS troubleshootingStrong Analytical and troubleshooting skills, Troubleshooting complex and business critical issuesProficient in administering & troubleshooting Windows desktop operating systems(Win10/Win11) including good knowledge & understanding on Bitlocker, Registry advanced Windows issues.Good knowledge & understanding on Windows networking concepts LAN/WIFI including troubleshooting & isolating issues.Good knowledge on Windows Security Components (Certificates, Antivirus, VPN) Good knowledge on App install/uninstall troubleshooting & referring Log files/event viewerGood understanding on Windows Services, Configurations and Scheduled TasksDemonstrate strong analytical, troubleshooting and problem solving skills Experience of working with ServiceNow for Incident managementGood Knowledge on GPO, Device Drivers, Profiles, DHCP & DNS issuesPlease share your updated resume to babasuneel.gorre@hcltech.com

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